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Can't activate CinemaDNG license key in DJI Assistant 2
573 4 2018-8-6
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Cloudshots
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Flight distance : 896033 ft
Netherlands
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Hello moderators,

I'm having trouble activating the CinemaDNG license key I just bought.
I have a shoot tomorrow for which I desperately need it.

I have my Inspire 2 connected to my computer in DJI Assistant 2, but I don't get the option to activate anything. It just says: "Failed to get information. Ensure the network connection". My internet is working fine.

Could someone please help me out? Did I enter the right Cinecore number when purchasing the license?

Order number: 0318925836020 / Cinecore number from DJI Assistant: 0A0LDBG00300K0

Kind regards,
Herman





2018-8-6
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DJI Wanda
Administrator

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Hi there. We apologize for the inconvenience. After purchasing the License, you will receive an email with a verification code. Enter the verification code in DJI Assistant 2 to activate the License. Did you receive a code?
2018-8-7
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Cloudshots
lvl.1
Flight distance : 896033 ft
Netherlands
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Has been solved, thanks!
2018-8-7
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DJI Wanda
Administrator

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Cloudshots Posted at 2018-8-7 04:52
Has been solved, thanks!

Alright. Good to know. Let us know if you still need any help.
2018-8-7
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fans31d8cb21
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Canada
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what was your solution!?
8-31 00:22
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