dennis48755
lvl.2
United States
Offline
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I just discovered my 5 day old Phantom Pro 4 v2 appears to have a mechanical shutter problem.
This is my first drone, at first I didn't understand the distinct camera/video modes so my previous images were snapshots while in video mode and they were all properly exposed, along with the videos themselves.
After switching to camera mode, all my images wre very washed out, they were so white I could barely make out the green of the trees. The camera and ISO were both set to Auto. I discovered that if I set the EV to -2.3 the images were more properly exposed.
Doing some research, I found in the PhatomPilots forum, the suggestion to try turning off the "Mechanical Shutter". This indeed corrected my problems. Realizing this, I can easliy duplicate the problem. Mecanical shutter On, the mages are way over exposed. Mechanical shutter off, the images are exposed properly.
Is this an issue that will require warranty service? The Phantom 4 Pro v2 was purchased new from B&H Photo 5 days ago. What is the warranty service procedure, how long will I be without the drone?
Thanks,
Regards, Dennis
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