Hi, I have some problem when I turn on the osmo m2, it rotates infinitely up or down fast. and If I grib the osmo m2 to stop rotating, I can only handle left and right. it doesn't move up or down. I've already made osmo m2 firware update and fully charged. When I try calibrating the phone goes face down and stay at 0% without moving. What Can I do cause osmo is useless like this. Thank you in advance

Hi chevalley, sorry for the difficulties with Osmo Mobile 2, may I know if you have fully balanced the Osmo Mobile 2? What is the model of your mobile device? How about trying another one? If the issue persists, may I have a short video for further support? Thank you in advance.

I uploaded 2 video, it seems really not normal
https://we.tl/mSVmvAmQdo

I uploaded 2 video, it seems really not normal
https://we.tl/mSVmvAmQdo

chevalley Posted at 2018-8-13 04:05
I uploaded 2 video, it seems really not normal
https://we.tl/mSVmvAmQdo

Hello. We're having trouble uploading the video. Can you upload it through dropbox or youtube and provide us the link?

https://www.dropbox.com/sh/sspat ... QhvCksfaHyC5ia?dl=0

chevalley Posted at 2018-8-14 07:27
https://www.dropbox.com/sh/sspat19xoajwt43/AABFXN3aNYWQhvCksfaHyC5ia?dl=0

Thank you for providing the video and we apologize for the inconvenience. Did you try to reinstall the application and try to calibrate the gimbal again?

I tryed with another iphone with new application and still moving like crazy and when i try calibrating, it stay to 0%

chevalley Posted at 2018-8-14 08:23
I tryed with another iphone with new application and still moving like crazy and when i try calibrating, it stay to 0%

I see. If that's the case, we highly to have it replaced.

DJI Wanda Posted at 2018-8-15 07:31
I see. If that's the case, we highly to have it replaced.

In this case what I have to do

chevalley Posted at 2018-8-15 07:34
In this case what I have to do

Is the unit brand new? Where did you purchase the unit?

We bought it on apple store on 15/02/2018
S/N 198DF1T00201TH

chevalley Posted at 2018-8-15 08:29
We bought it on apple store on 15/02/2018
S/N 198DF1T00201TH
[view_image]

I see. Please send an email to support.ge@dji.com to start up a case.