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Phantom 4 Pro V2.0 Aircraft Disconnected
1449 5 2018-8-10
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dennispatton
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I've waited and researched the last couple of years before buying my first serious drone.  I ordered a brand new Phantom 4 PRO V2.  I spent the enitre day on the phone with DJI support and could not get the aircraft to link with the controller.  DJI told me to contact the seller for a replacement.  The seller was sold out of the units so I had to box everything up and return it.  I'm still waiting for my refund for the purchase.

I'm extremely disappointed in the product and the support I received.  Is this typically what can be expected with this company?  Honest answers please.  I need to make a decision on what to purchase next.

Many thanks for your input,

Dennis


P.S.  I posted this earlier today and it was taken offline.  Is that a common thing with DJI also?
2018-8-10
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EdM
Second Officer
Flight distance : 1491814 ft
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It's still there with the title of "First Post, Maybe Last?"
2018-8-10
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dennispatton
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EdM Posted at 2018-8-10 12:41
It's still there with the title of "First Post, Maybe Last?"

My apologies...  the post was moved and I couldn't find it.
2018-8-11
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Jimmy hoffa
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Dji does have the best drones its just their cust service is lacking....i would just return it get your refund and grab another one. Dji is the best and really no other company is close in terms of tech and reliability
2018-8-11
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dennispatton
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dennispatton Posted at 2018-8-11 05:32
My apologies...  the post was moved and I couldn't find it.

UPDATE:  Problem Solved!  Had to downgrade the Goggles firmware to the version prior to the latest.  Connected and now working.  YAY!!!  I actually worked thru the fix with an online tech from DJI.  Low hopes, High results!  
2018-9-19
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DJI Natalia
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dennispatton Posted at 2018-9-19 13:24
UPDATE:  Problem Solved!  Had to downgrade the Goggles firmware to the version prior to the latest.  Connected and now working.  YAY!!!  I actually worked thru the fix with an online tech from DJI.  Low hopes, High results!

Awesome. Glad to know that's now working. If you have further question, please let us know. We are here to help you. Thank you.
2018-9-19
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