WebParrot
First Officer
Flight distance : 23625 ft
United States
Offline
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DJI Wanda Posted at 2018-9-9 05:54
Hello there!
As more advanced products are released, older products (Mavic Pro, Osmo, Phantom Series Products) reach their End of Life (EOL). But the product is still available on DJI’s official online store, we will continue to provide after-sales services for it.
Hi Wanda.
Just some information regarding what is available in the DJI Store. I'm a U.S. customer and have ordered from the Store a number of times. However, when I tried to order the (original) Osmo I received the message, "Product not available in your country" (!) -or something to that effect! I tried to order it using different browsers ( FireFox, Opera, Safari ), with VPN on and off, and trying to order without first logging into my Account. Kept getting the same answer ".... not available."
I -was- however, able to order one through an online retailer in the US. I just wanted you and possibly other U.S. customers the frustration... it's seemingly not available to us.
And finally, the online retailer from which I ordered listed the Osmo as "Closeout" and I wouldn't be able to return it if necessary. So... the question remains... has DJI stopped producing the Osmo, and if so, how long will it be supported? Is my brand new Osmo "orphaned?" |
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