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Spark not turning on / getting hot
483 8 2018-8-11
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fansb77449ae
lvl.2
Flight distance : 1634 ft
Denmark
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So suddenly my spark decided to not turn on. Fan/lights not working, but wifi is working. It just keeps getting hotter on top. Downgrading fails..

Any ideas?
2018-8-11
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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I'm sorry for the inconvenience. May I know if the issue started after firmware upgrade or crash? Please upload a short video of the issue so that we can check it on our end. You can upload it by using google-drive or Dopbox and provide the link here.
2018-8-11
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fansb77449ae
lvl.2
Flight distance : 1634 ft
Denmark
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DJI Paladin Posted at 2018-8-11 07:50
I'm sorry for the inconvenience. The upgrade will fail due to internal fan is not working. May I know if the issue started after firmware upgrade or crash?

It just didn't want to turn on, it turned on fine 5 min ago. It also doesn't want to charge.
2018-8-11
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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fansb77449ae Posted at 2018-8-11 07:52
It just didn't want to turn on, it turned on fine 5 min ago. It also doesn't want to charge.

I understand. Do you have an extra battery to try on?
2018-8-11
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fansb77449ae
lvl.2
Flight distance : 1634 ft
Denmark
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DJI Paladin Posted at 2018-8-11 07:54
I understand. Do you have an extra battery to try on?

Here is a video: https://drive.google.com/file/d/ ... T/view?usp=drivesdk

No I only have 1 battery and never crashed or flew much.
2018-8-11
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Joller79 DK
First Officer
Flight distance : 26447 ft
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fansb77449ae Posted at 2018-8-11 07:58
Here is a video: https://drive.google.com/file/d/1vZ8fW3-2mfz3Oir0-52uEZ4GOeVvBKET/view?usp=drivesdk

No I only have 1 battery and never crashed or flew much.

Battery is drained it seems, try a nother usb cable or charger...u did plug cable correct and all the way in?
2018-8-11
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fansb77449ae
lvl.2
Flight distance : 1634 ft
Denmark
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Joller79 DK Posted at 2018-8-11 08:02
Battery is drained it seems, try a nother usb cable or charger...u did plug cable correct and all the way in?

I have tried 6 different cables, battery was over 60% when this started happening.
2018-8-11
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fansb77449ae
lvl.2
Flight distance : 1634 ft
Denmark
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DJI Paladin Posted at 2018-8-11 07:54
I understand. Do you have an extra battery to try on?

Any idea why?
2018-8-11
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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It is possible that it might be a hardware issue. Since you don't have a different battery to try on and you cant charge the battery, we cannot troubleshoot the drone. I would suggest you contact our support team and start up a case so that our engineers can investigate what is the main issue. Here is the link to contact our support : (https://www.dji.com/support?site=brandsite&from=nav). You can provide your case number here in case you need further assistance. Thanks for your support.
2018-8-11
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