Ingashaba Posted at 2018-8-30 12:09
Since you have my mavic pro, why don't you read the data from my mavic pro blackbox  ? And since I have contacted and sended  the flight record already some time ago ?

Hi Ingashaba, yes, we can check the data log from the black box, but we also need the flight records and video to locate the problem more precisely, dji@suppory.com is not our official email account, and we didn't find any record via your Forum account, please send the flight record folder and the video to support@dji.com with the case number, thank you very much.

Here we go again :

Ingashaba Posted at 2018-8-31 03:49
Here we go again :

Sorry, this is not what we need, please refer to the link below of how to export the whole flight records folder and video cache, once it's done, please upload to Dropbox or Google Drive and post the link here, thank you.
https://www.dropbox.com/s/rxiho4 ... e%20device.pdf?dl=0

DJI Mindy Posted at 2018-8-31 04:26
Sorry, this is not what we need, please refer to the link below of how to export the whole flight records folder and video cache, once it's done, please upload to Dropbox or Google Drive and post the link here, thank you.
https://www.dropbox.com/s/rxiho422uwzuf8a/How%20to%20export%20Flight%20records%20and%20video%20cache%20from%20your%20mobile%20device.pdf?dl=0

I believe that the reason of the problem of not being able to control the aircraft is a sudden Compass Error or perhaps a sudden magnetic interference, correct me if i'm wrong.I made some flights in the past some years ago with my DJI phantom in the exact same location and nothing bad happend so I don't really think it is magnetic interference.

0m 15.9s        P-GPS        11satellites        0ft        4.6ft        1.2mph        10.2ft        99%        12.606V        4.208V        4.199V        4.199V        0.009V        Compass Error

Ingashaba Posted at 2018-8-31 12:39
I believe that the reason of the problem of not being able to control the aircraft is a sudden Compass Error or perhaps a sudden magnetic interference, correct me if i'm wrong.I made some flights in the past some years ago with my DJI phantom in the exact same location and nothing bad happend so I don't really think it is magnetic interference.

0m 15.9s        P-GPS        11satellites        0ft        4.6ft        1.2mph        10.2ft        99%        12.606V        4.208V        4.199V        4.199V        0.009V        Compass Error

I understand your point, but what's the real cause can only be confirmed after reviewing the flight records and flight data. We appreciate your time and cooperation.

Ingashaba Posted at 2018-8-12 23:54
[view_image][view_image][view_image]

https://forum.dji.com/thread-164564-1-1.html

Ingashaba Posted at 2018-9-1 05:43
https://forum.dji.com/thread-164564-1-1.html

What has amazon to do with my case ?

Ingashaba Posted at 2018-9-1 05:44
What has amazon to do with my case ?

Could you please refer to my post in 43# and provide us the flight records folder and video cache for further data analysis, otherwise, the whole process will be delayed or we may faile to figure out the crash reason and you will need to pay for it, thank you.

I already  send you a personal message on the 1st of September 2018 with the link to the flightrecord on dropbox.

I'm flying drones for many many years now. As I mentioned it before for some time now there is something very very wrong here with the communication system in the Netherlands,.
I still did not get a new mavic pro sended back to me or a refund from mediamarkt in the Netherlands.

https://forum.dji.com/thread-161355-1-1.html

https://forum.dji.com/thread-164559-1-1.html

https://forum.dji.com/thread-164560-1-1.html

https://forum.dji.com/thread-164564-1-1.html

I'm flying drones for many many years now. As I mentioned it before for some time now there is something very very wrong here with the communication system in the Netherlands,.
I still did not get a new mavic pro sended back to me or a refund from mediamarkt in the Netherlands.

https://forum.dji.com/thread-161355-1-1.html

https://forum.dji.com/thread-164559-1-1.html

https://forum.dji.com/thread-164560-1-1.html

https://forum.dji.com/thread-164564-1-1.html

net::ERR_TOO_MANY_REDIRECTS

Does anyone have experienced this matter before on the app on android ?

I have also experienced the same with my Hotmail account some time ago when asking for support to Microsoft !

Ingashaba Posted at 2018-9-2 01:07
I already  send you a personal message on the 1st of September 2018 with the link to the flightrecord on dropbox.

I see, sorry that I was off duty yesterday, there is only one flight record instead of the whole flight records folder, we will need the whole folder because there is also something useful for the data analysis, may we have teh whole folder? Thank you.

DJI Mindy Posted at 2018-9-2 02:33
I see, sorry that I was off duty yesterday, there is only one flight record instead of the whole flight records folder, we will need the whole folder because there is also something useful for the data analysis, may we have teh whole folder? Thank you.

I already send you the flight record, tel me the name of the additional file in the folder you want me to send you and I will send it to you.

DJI WANDA, MINDY, STEPHAN, CAMORA, TONY, PALADIN or SUSAN or anyone with an Administrator tag / title  ARE BOTS DO NOT GIVE THEM ANY PERSONAL INFORMATION…

https://forum.dji.com/forum.php?mod=viewthread&tid=156272

DJI Thor Posted at 2018-8-17 20:20
Hi Ingashaba, thank you for your info, we had forwarded this request to the proper team. Besides, may we know if you sent the PM via the online chat or bug report? If it was the online chat, we will have the proper team to check the details.
Besides, you can DM us your DJI account so we can add it to the data analysis. Thanks.

DJI WANDA, MINDY, STEPHAN, CAMORA, TONY, PALADIN or SUSAN or anyone with an Administrator tag / title  ARE BOTS DO NOT GIVE THEM ANY PERSONAL INFORMATION…

https://forum.dji.com/forum.php?mod=viewthread&tid=156272

Ingashaba Posted at 2018-9-3 01:43
DJI WANDA, MINDY, STEPHAN, CAMORA, TONY, PALADIN or SUSAN or anyone with an Administrator tag / title  ARE BOTS DO NOT GIVE THEM ANY PERSONAL INFORMATION…

https://forum.dji.com/forum.php?mod=viewthread&tid=156272

The folder name is FlighRecord, I have posted the guideline in 43#, I will post here again. It is a folder, not the single file.

Ingashaba Posted at 2018-9-3 01:43
DJI WANDA, MINDY, STEPHAN, CAMORA, TONY, PALADIN or SUSAN or anyone with an Administrator tag / title  ARE BOTS DO NOT GIVE THEM ANY PERSONAL INFORMATION…

https://forum.dji.com/forum.php?mod=viewthread&tid=156272

For this issue, I have already explained in another thread, we are Forum admin here to help customer to solve the issues of the drone and our customer service, we are DJI employ, not the troller or robots, thanks for your understanding.

DJI Susan Posted at 2018-8-12 19:08
Thanks for getting back to us. This has been forwarded to the technicians for check and investigate. Could you PM us your case number or contact info at your earliest convenience? We'd like to help you figure it out, thanks so much!

Hi susan, i have problems whith my drone mini se, dont fly, shows error code 30064, my user is galvan.beltran@gmail.com, please could you sed me the firmware

djiuser_iomnu1TpvgWU Posted at 10-14 06:17
Hi susan, i have problems whith my drone mini se, dont fly, shows error code 30064, my user is galvan.beltran@gmail.com, please could you sed me the firmware

Hi there, the firmware does not work on Mini SE. If this error existed on Mini SE, please check the followings:
1. Check and make sure that the propellers are installed properly. The propellers with an arc mark must be installed on the frame arm motors with an arc mark.
2. If the in-app beginner flight tutorial is used, exit the tutorial and try again.
3. Check the GPS strength in the app. If the GPS signal is weak, try to take off the aircraft in an area where the GPS signal is strong. Ensure that the propellers are in normal condition.
4. When the GPS signal is strong, calibrate the IMU. You can go to Settings>Safety>IMU Calibration and perform calibration following the on-screen instructions.
5. Restart the aircraft.
6. Please check the aircraft firmware version and DJI Fly app version. If there is a new version available, please update to the latest version and try later. If there is no new firmware available, it is recommended that you refresh the firmware again to see if it can be resolved.
If the error persists, may I know if the drone experienced any impact damage previously? If yes, you may need to send the drone in.
You can click https://www.dji.com/us/service/repair to start an online repair case.