ririlan
Second Officer
Flight distance : 879154 ft
Canada
Offline
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DJI Answer
NON-WARRANTY PER DATA ANALYSIS. RC signal loss (extreme long range) FLY047 1. Unit took off with good GPS signal. 2. At t=3:54s, relative height=20.9 m, log was cut off. Signal from RC to unit was weakened by extreme long distance and other interfering signals from the surrounding area. Force impact date:2018-08-11 Force impact GPS location:45.5643778, -73.6205951 Activation date:2018-06-12 SN:0K1DF3H1BD715Q [Non warranty] Dear Customer, unfortunately, damage that is not caused by a product malfunction or is out of the warranty period is not covered by DJI aftersales policy. Damage was not caused by product malfunction. We'll either repair it or replace it with a product that's new or equivalent to new in both performance and reliability after payment has been received.
I argued that the extreme long distance was 75% of what is advertise for the Mavic Air and at 3:54 sec, the drone was on the ground.
As I said before, Customer service was very good. |
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