Hi
I use a osmo+  for more than 5 months.Never got any problem.
Last weekend I had a black screen on my ANDROID galaxy s7.
Nothing worked.  I reinstalled the APP for more than 6 times.
I reinstalled the firmwire, and did the procedure to start the osmo+ again.

I staill got the same problem.  Tha APP opens.
i go to the osmo Page and i choose OSMO+
And than the weird thing is that i can only choose HOW TO CONNECT.
and than i see the tutorial for the wifi.

And this is the message i always get after deleting the APP.
The OSMO+ works with another device perfectly.
So I think that the app leaves some info in something like a register.

Can you pls help me?

Hello there. We apologize for the inconvenience. Can you try to reset the wi-fi of the Osmo+? You may refer to this tutorial:

DJI Wanda Posted at 2018-8-13 08:15
Hello there. We apologize for the inconvenience. Can you try to reset the wi-fi of the Osmo+? You may refer to this tutorial: https://www.youtube.com/watch?v=lxB5uOoDQUU

HI Wanda  thx for the advise
but this doesn't solve my problem
Like i said before;  the OSMO+ is working fine with another phone.
It's just like the app is blokked or distorted on my SAMSUNG S7..
even after deleting and reinstalling.
So I think when deleting an app, it still leaves some info on the phone.
There must be a way of deleting everything. so that the software does not
return to the "how to connect" tutorial.

Or is there a second app I can try...

fansf643a25a Posted at 2018-8-14 00:33
HI Wanda  thx for the advise
but this doesn't solve my problem
Like i said before;  the OSMO+ is working fine with another phone.

Thank you for the response. You may check on the settings on your phone to clear the cache or delete the folders of the DJI Go.

DJI Wanda Posted at 2018-8-14 03:48
Thank you for the response. You may check on the settings on your phone to clear the cache or delete the folders of the DJI Go.

HI Wanda

i did all that and got still this possibility whenn opening the app and going to the osmo+ page after new installation

fansf643a25a Posted at 2018-8-14 04:52
HI Wanda

i did all that and got still this possibility whenn opening the app and going to the osmo+ page after new installation[view_image]

I see. You may try to forget the wi-fi connection of the Osmo+ on your phone and reconnect it again. If that doesn't work, you may verify the android version of your phone.

DJI Wanda Posted at 2018-8-14 05:12
I see. You may try to forget the wi-fi connection of the Osmo+ on your phone and reconnect it again. If that doesn't work, you may verify the android version of your phone.

Hi Wanda

the past days I tried everything...

even after reinstalling the app 15 times it's always the same result
even after resetting the osmo to it's factory settings.

eg  whenn instlling the app from a clean sheet, and opening it
the osmo+ page shows (even without wifi connection) the "how to connect "page

SO I want to ask you
can you give me a list of files and folders which i have to delete on my android
so that eerything from DJI is gone
and than try to reinstall????

fansf643a25a Posted at 2018-8-22 05:51
Hi Wanda

the past days I tried everything...

Hi. Thank you for the update. If that's the case, we highly suggest to send it to our repair facility and have a checkup.

DJI Wanda Posted at 2018-8-22 05:59
Hi. Thank you for the update. If that's the case, we highly suggest to send it to our repair facility and have a checkup.

HI There

like i said before

the osmo+  is working fine with anather phone

I think the app has a problem - bug

so i want to deinstall the app

SO I want to ask you
can you give me a list of files and folders which i have to delete on my android
so that everything from DJI is gone
and than try to reinstall????