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Mavic Air Battery Failure
1122 8 2018-8-14
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djiuser_vqZe4ZyPoTQr
lvl.2
Flight distance : 469583 ft
Sweden
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Hello!

Can anyone please watch this video and tell me what is going on ?



Best Regards!
2018-8-14
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msinger
Captain
Flight distance : 183694 ft
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United States
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Anything of interest in the TXT flight log? If you have it, please upload it here and post the link back here.
2018-8-14
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Henrijs
Second Officer
Flight distance : 4194144 ft
United States
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The battery is decective. Please dont use it. If u are under warranty (6 months for battery), just send it back. I just get two new batteries from DJI. One was dead, other was with similar simptoms. It landed drone on 14%. They send me 2 new batteries without any question.
2018-8-14
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djiuser_vqZe4ZyPoTQr
lvl.2
Flight distance : 469583 ft
Sweden
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Henrijs Posted at 2018-8-14 11:00
The battery is decective. Please dont use it. If u are under warranty (6 months for battery), just send it back. I just get two new batteries from DJI. One was dead, other was with similar simptoms. It landed drone on 14%. They send me 2 new batteries without any question.

Thanks! I contacted DJI!
2018-8-14
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DJI Stephen
Super Moderator

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Hi there, thank you for reaching out and we're very sorry for the inconvenience that you have faced. regarding with your concern I would suggest to give a try to discharge the battery until 5% then after that charge it again until fully and see if will work, if still not unfortunately the only option is to send it in to the facility for further checking and as long as it's within the warranty it will be cover then.
2018-8-14
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djiuser_vqZe4ZyPoTQr
lvl.2
Flight distance : 469583 ft
Sweden
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DJI Stephen Posted at 2018-8-14 11:48
Hi there, thank you for reaching out and we're very sorry for the inconvenience that you have faced. regarding with your concern I would suggest to give a try to discharge the battery until 5% then after that charge it again until fully and see if will work, if still not unfortunately the only option is to send it in to the facility for further checking and as long as it's within the warranty it will be cover then.

Hi!

This "recalibration prodcedure" didn't change anything. I let it sit in the drone until it powered off and then fully charged it with no success.

I will contact DJI and hopefully they will fix it!
2018-8-14
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DJI Stephen
Super Moderator

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djiuser_vqZe4ZyPoTQr Posted at 2018-8-14 11:54
Hi!

This "recalibration prodcedure" didn't change anything. I let it sit in the drone until it powered off and then fully charged it with no success.

Alright perfect! nice to hear that you've already contacted our support. if you have any question or concern just feel free to reach us back again, thanks!
2018-8-14
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Paul_IA
Captain
Flight distance : 4732283 ft
United States
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Second cell on that battery is shot. Don't use it and send it back to DJI if it's still under warranty. We had a user with a bad battery where the drone dropped out of the sky just recently. Reminds me to run a check through all my batteries before the weekend.
2018-8-14
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jacksonnai
Captain
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hmm that was wired
2018-8-18
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