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Refurbished Pro sent with old mounting plates (NEW TYPE SENT-ThankU)
572 26 2018-8-14
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Caspers driver
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Just received a refurbished inspire 1 Pro, that was ordered from dji store.

It has the old version 1345t propeller locking plates instead of the 1345LS ! I don’t understand?  I thought they were supposed to come updated along with a general going over.  When I bought my inspire 1 v2 (also refurbished) it came with the new locking plates and everything including the wrapping on each item looked like new. Not so with this sadly.

Anyone from dji give me some help or info on the plates. I’ve left message and also called and I can’t get an answer that makes sense.

From the looks of it I’m just going to have to order the update version plates if I want them on the Pro.

Thanks
2018-8-14
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DJI Tony
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Hi, sorry for what experienced, I will coordinate the concern to the right department to see what we can do with regard to your issue. Please wait for our update. Thank you.
2018-8-14
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DJI Tony Posted at 2018-8-14 13:30
Hi, sorry for what experienced, I will coordinate the concern to the right department to see what we can do with regard to your issue. Please wait for our update. Thank you.

Will do. Thanks for looking into this.
2018-8-15
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DJI Tony
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Caspers driver Posted at 2018-8-15 06:27
Will do. Thanks for looking into this.

Hi, sorry for the late response. We have forwarded the concern to the right department. Kindly wait for our response. Thank you.
2018-8-16
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DJI Tony Posted at 2018-8-16 09:05
Hi, sorry for the late response. We have forwarded the concern to the right department. Kindly wait for our response. Thank you.


Just a note to let you know I’m still here-and waiting for someone from the right department to contact me.

On 8/16/18 I received an email from dji support wanting me to rate any support I’ve received. I replied that I’m still waiting and have received none.

On 9/11/18 (today), I received another email wanting me to complete a customer service survey. I haven’t filled it out yet.

I’m trying not to be impatient, but a simple yes we will send the parts that should have come on the drone - or no, you must buy them yourself, would go a long ways with my old attitude.  

Thank you.
2018-9-11
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DJI Tony
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Caspers driver Posted at 2018-9-11 10:43
Just a note to let you know I’m still here-and waiting for someone from the right department to contact me.

On 8/16/18 I received an email from dji support wanting me to rate any support I’ve received. I replied that I’m still waiting and have received none.

Hi, We terribly apologize for the late response. Please send your SN via PM for further assistance.
2018-9-13
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Caspers driver
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DJI Tony Posted at 2018-9-13 10:12
Hi, We terribly apologize for the late response. Please send your SN via PM for further assistance.

Unable to send PM to you. I can post it here in message if necessary?

Please advise.

Thanks
2018-9-13
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Caspers driver
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DJI Tony Posted at 2018-9-13 10:12
Hi, We terribly apologize for the late response. Please send your SN via PM for further assistance.

Hi Tony, no need to apologize.
I only have internet on iPad/iPhone and I have tried all versions to get personal message to work and the link doesn’t work. Just gave “Crome “ a try and no luck.

I’ll put SN here if you ok it.

Thanks
2018-9-13
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DJI Tony Posted at 2018-9-13 10:12
Hi, We terribly apologize for the late response. Please send your SN via PM for further assistance.

PM doesn’t work !!

SN: FA3018134S8121

And I can post a photo of the labels on the box if necessary I suppose.
2018-9-15
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DJI Tony
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Caspers driver Posted at 2018-9-15 05:45
PM doesn’t work !!

SN: FA3018134S8121

Hi, Thanks for the response. I will forward this to our engineers and update you for further help. Your patience is highly appreciated.
2018-9-16
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DJI Tony
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Caspers driver Posted at 2018-9-15 05:45
PM doesn’t work !!

SN: FA3018134S8121

Hi,  Thanks for your patience. I have verified your concern and  I would like to inform you that we will be moving your thread to our service for further assistance in regards to your concern and for us to provide an appropriate resolution. Again, sorry for the inconvenience.
2018-9-23
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DJI Tony Posted at 2018-9-23 08:50
Hi,  Thanks for your patience. I have verified your concern and  I would like to inform you that we will be moving your thread to our service for further assistance in regards to your concern and for us to provide an appropriate resolution. Again, sorry for the inconvenience.

Hi Tony, thank you very much for taking the time to help me along with this! I appreciate it.

Waiting for further information/instruction
2018-9-23
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DJI Diana
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Caspers driver Posted at 2018-9-15 05:45
PM doesn’t work !!

SN: FA3018134S8121

Good day. I have already sent a PM. Please check if it went through. If not, please let us know. Thank you.
2018-9-23
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DJI Diana Posted at 2018-9-23 09:46
Good day. I have already sent a PM. Please check if it went through. If not, please let us know. Thank you.


Hi Diana, I just checked and no PM.


Correction- I see it is there now. Sorry about that. Thanks!
2018-9-23
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Photo of older style mounting plates on inspire pro.

I’m also including a photo of a busted foam piece that was repaired by dji ?? And there is also busted piece behind. It looked like someone at dji had made a “patch/repair “ with a piece of tape to stick it back on.
The “repair “ was shoddy at best and hadn’t supported the drone well when it was shipped to me. I inspected it well and only damage I could find was the foam re-broke and one of antennas of Remote is now loose.
My unit didn’t seem to have been lovingly inspected like my reconditioned inspire 1 v2 had been.
All seems to be working well though I will add.

The older mounting plates are my main concern.

Thank you
2018-9-23
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Caspers driver
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Photo of older plates
2018-9-23
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Caspers driver
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DJI Diana Posted at 2018-9-23 09:46
Good day. I have already sent a PM. Please check if it went through. If not, please let us know. Thank you.

Hi Diana, I left you a PM (hopefully) about an email I just received from DJI support. There may not be a problem, but from the wording in the email it appears that they are only sending one of the 4 needed mounting plates. ?? (Unless “1 sent” means 1 set of4?

If possible could you check? Otherwise I’ll just wait until I get the package.

Either way. Thanks for your help thus far.
2018-9-26
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DJI Susan
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Caspers driver Posted at 2018-9-26 12:25
Hi Diana, I left you a PM (hopefully) about an email I just received from DJI support. There may not be a problem, but from the wording in the email it appears that they are only sending one of the 4 needed mounting plates. ?? (Unless “1 sent” means 1 set of4?

If possible could you check? Otherwise I’ll just wait until I get the package.

Hi Caspers driver, we're sorry for the inconvenience. This has been forwarded to the designated team for checking and we'll help you get an update soon.
2018-9-26
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DJI Susan Posted at 2018-9-26 20:09
Hi Caspers driver, we're sorry for the inconvenience. This has been forwarded to the designated team for checking and we'll help you get an update soon.

Good morning DJI Susan, Thank you so much.
2018-9-27
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DJI Diana
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Caspers driver Posted at 2018-9-27 05:37
Good morning DJI Susan, Thank you so much.

Hi there. This has already been addressed via PM. Kindly check it once you have the chance. Thank you!
2018-9-27
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Caspers driver
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DJI Diana Posted at 2018-9-27 08:58
Hi there. This has already been addressed via PM. Kindly check it once you have the chance. Thank you!

Checked and replied. Thanks
2018-9-27
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DJI Diana Posted at 2018-9-27 08:58
Hi there. This has already been addressed via PM. Kindly check it once you have the chance. Thank you!

Update:
Received 1 package of the new mounting plates yesterday. That’s parts for changing out 2 motors (1 red/1 black)
I now need one more package to be able to do all 4 motors.

I also got a call from dji support. I tried to explain that the correct parts were received but only half what was needed. I’m not completely sure if she said I would get the needed parts or ??
I’m Very confused now on where this stands.

CAS-2290917 was on the parts I received.

The phone call was on CAS-230-2830
Any other help or information would be appreciated.
Thanks!

This is the package I received yesterday
2018-10-2
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DJI Diana
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Caspers driver Posted at 2018-10-2 10:06
Update:
Received 1 package of the new mounting plates yesterday. That’s parts for changing out 2 motors (1 red/1 black)
I now need one more package to be able to do all 4 motors.

Hi James, glad you received the correct mounting plates this time. Apologies if you only received 1 pair. We're now working on the other pair to be sent to you the soonest time possible. You can refer on this case number for the other pair CAS-2318795-K5P8S0. Thanks for your patience and cooperation.
2018-10-2
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DJI Diana Posted at 2018-10-2 13:58
Hi James, glad you received the correct mounting plates this time. Apologies if you only received 1 pair. We're now working on the pair to be sent to you the soonest time possible. You can refer on this case number for the other pair CAS-2318795-K5P8S0. Thanks for your patience and cooperation.

Hi Diana, Very big Thank you, and to all that have worked to get this resolved !

I’ll try to keep quite now and stop pestering you all.
2018-10-2
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DJI Diana
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Caspers driver Posted at 2018-10-2 14:29
Hi Diana, Very big Thank you, and to all that have worked to get this resolved !

I’ll try to keep quite now and stop pestering you all.

You're welcome, James. If you have further concerns, feel free to let us know and we'll be glad to help. Always take care!
2018-10-2
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DJI Diana Posted at 2018-10-2 15:22
You're welcome, James. If you have further concerns, feel free to let us know and we'll be glad to help. Always take care!

DJI Diana wrote: “You can refer on this case number for the other pair CAS-2318795-K5P8S0. “

Good morning Diana, I’m happy to report that the above CAS # package arrived yesterday!

As I’ve said before, a heart felt Thank you to you and all that have taken the time to help me get this resolved. It is very much appreciated!!!

All the best..
2018-10-9
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DJI Susan
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Caspers driver Posted at 2018-10-9 06:31
DJI Diana wrote: “You can refer on this case number for the other pair CAS-2318795-K5P8S0. “

Good morning Diana, I’m happy to report that the above CAS # package arrived yesterday!

Thanks for your nice words, we're glad to hear everything works well now. Wish you have a good time!
2018-10-9
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