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Ronin S powered up but Motors not working
5959 32 2018-8-15
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KamRonin
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I just got mine yesterday, balanced it out and powered on. The gimbal is powered but the motors do not move at all! Tried upgrading the firmware too but no change. The only error I get is in the app is the status shows a red ! for PAN. Although I have balanced out the Pan as well.


Any thoughts on what the issue maybe?
2018-8-15
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DJI Susan
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Hi Ronin, just to verify, has the Ronin S been activated successfully? May I know have the SN for double check? Also, please kindly offer the screenshot of the error message, the issue video and your current location, we'd like to check the exact status and see whether it can be figured out remotely. Sorry for all the inconvenience.
2018-8-16
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KamRonin
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DJI Susan Posted at 2018-8-16 01:55
Hi Ronin, just to verify, has the Ronin S been activated successfully? May I know have the SN for double check? Also, please kindly offer the screenshot of the error message, the issue video and your current location, we'd like to check the exact status and see whether it can be figured out remotely. Sorry for all the inconvenience.

Hi there, yes the Ronin S was activated successfully but the motors dont work and I cannot update the firmware. I get an error message suggesting the device is not connected (photo attached)
Also, I have attached a photo of the Status issue. Although the Ronin is fully balanced, I get a stastus error with Pan!

Can you send me an email so I provide you the SN privately? I am located in Toronto, Canada.


"
2018-8-16
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DJI Susan
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KamRonin Posted at 2018-8-16 04:21
Hi there, yes the Ronin S was activated successfully but the motors dont work and I cannot update the firmware. I get an error message suggesting the device is not connected (photo attached)
Also, I have attached a photo of the Status issue. Although the Ronin is fully balanced, I get a stastus error with Pan!

Sorry, we do not have authorized email address for now, please kindly send the SN in PM, we'll check the exact status and try our best to help you out.
PM.png
2018-8-19
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djiuser_3m4sc0v83a0p
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United States
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I am also having the same problem and updates on how to fix?
2018-12-24
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hemaja
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Ecuador
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My Ronin S powers on correctly but motors just wont engage. I´ve been using it for 3 months without any problem until I tried to upgrade to the latest version and the upgrade had and issue that made me disconnect the gimbal from my computer during the upgrade. Now the motors just wont work. When I connect my ronin s to my computer using the dji pro assitant all the old upgrade appear to be not installed and it wont install any upgrade at all. And when I try to connect to the ronin app a message with a disconnection appears. Please help me DJI. I already tried installing the app on my iphone and on my computer and stays the same. It powers on without making the usual sound it makes and I can use the M button to navigate trough profiles but motors just wont work.
2018-12-27
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xray9
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United Kingdom
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Mine arrived and activated ok through the app but the motors are unresponsive. It connects up fine, I can see lights on the battery and on the handle, though in the app the battery is reading as dead. Auto tune or any other calibration fails. I checked on my MacBook and its all up to date.
2019-1-4
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mplavins
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Latvia
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Hey! Any answers/ solutions to this problem?
Had been using S for 4 months, had this problem maybe 2 months ago, connected to charger (although the battery was charged) and after disconnecting and a little bit of thinking it came to life. Next 2 months everything was working fine until couple days ago - now can't get it back to life. What the hell is going on? Any solutions or just warranty?
2019-5-1
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DBMSR
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Australia
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KamRonin Posted at 2018-8-16 04:21
Hi there, yes the Ronin S was activated successfully but the motors dont work and I cannot update the firmware. I get an error message suggesting the device is not connected (photo attached)
Also, I have attached a photo of the Status issue. Although the Ronin is fully balanced, I get a stastus error with Pan!

Hey man,

I am experiencing the same things stating that the Pan status has (!) with it. Its on but the motor does not work as. Did DJI gave you a solution?

2019-6-13
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UNLIMITEDN
lvl.2
Flight distance : 21175 ft
Peru
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DJI Susan Posted at 2018-8-16 01:55
Hi Ronin, just to verify, has the Ronin S been activated successfully? May I know have the SN for double check? Also, please kindly offer the screenshot of the error message, the issue video and your current location, we'd like to check the exact status and see whether it can be figured out remotely. Sorry for all the inconvenience.


Hi, I am presenting the same problem.

The Serial of my RONIN-S is:

0EMDF7C00D019G
2019-6-15
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DJI Susan
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UNLIMITEDN Posted at 6-15 19:25
Hi, I am presenting the same problem.

The Serial of my RONIN-S is:

Just to verify, the firmware updating is successful, right? As for the disconnection, does it appear recently? You may change to another mobile device or reinstall the App to check.
2019-6-16
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UNLIMITEDN
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Peru
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DJI Susan Posted at 6-16 23:31
Just to verify, the firmware updating is successful, right? As for the disconnection, does it appear recently? You may change to another mobile device or reinstall the App to check.

The update arrives 99% and then says failed upload, it gives a red alert below that there is no WIFI connection.

As for my ronin s I have tested on 3 devices

2 android, 1 iphone and 1 ipad

and the problem continues
2019-6-17
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DJI Susan
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UNLIMITEDN Posted at 6-17 05:39
The update arrives 99% and then says failed upload, it gives a red alert below that there is no WIFI connection.

As for my ronin s I have tested on 3 devices

Thanks for the clarification. Please kindly refer to the below and export the log, I'll forward to our engineers for analysis, thanks in advance!

windows:C:\Users\xxxxxxxx\AppData\Roaming\DJI Assistant 2\RONIN\log
Mac:~/Library/Application Support/DJI Pro Assistant For Ronin⁩ /⁨Contents⁩/⁨DJIApp

2019-6-19
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UNLIMITEDN
lvl.2
Flight distance : 21175 ft
Peru
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DJI Susan Posted at 6-19 00:20
Thanks for the clarification. Please kindly refer to the below and export the log, I'll forward to our engineers for analysis, thanks in advance!

windows:C:\Users\xxxxxxxx\AppData\Roaming\DJI Assistant 2\RONIN\log


Hi, I use Mac for updates
2019-6-19
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DJI Susan
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UNLIMITEDN Posted at 6-19 06:21
Hi, I use Mac for updates

For Mac PC, you may refer to the below: ~/Library/Application Support/DJI Pro Assistant For Ronin⁩ /⁨Contents⁩/⁨DJIApp
2019-6-20
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UNLIMITEDN
lvl.2
Flight distance : 21175 ft
Peru
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DJI Susan Posted at 6-20 01:35
For Mac PC, you may refer to the below: ~/Library/Application Support/DJI Pro Assistant For Ronin⁩ /⁨Contents⁩/⁨DJIApp

Link Log

Greetings attached the log
2019-6-20
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DJI Susan
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UNLIMITEDN Posted at 6-20 13:17
Link Log

Greetings attached the log

Received with thanks! Double checked with our engineers, it is the hardware issue and cannot be figured out remotely, please kindly start a case and send it in for diagnosis:  
2019-6-20
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UNLIMITEDN
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Flight distance : 21175 ft
Peru
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DJI Susan Posted at 6-20 23:53
Received with thanks! Double checked with our engineers, it is the hardware issue and cannot be figured out remotely, please kindly start a case and send it in for diagnosis:  https://www.dji.com/support thanks!

Hi, thanks for checking, but the problem now is that I live in Peru, Lima where the DJI RONIN S was bought.
2019-6-21
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DJI Susan
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UNLIMITEDN Posted at 6-21 06:35
Hi, thanks for checking, but the problem now is that I live in Peru, Lima where the DJI RONIN S was bought.

You may contact your seller to help to send the unit in.
2019-6-22
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Metafi
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Australia
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Hi, i am also having the same issue with the motors on the ronin-s that i am using. the actual gimbal itself will power on but the motors will not, I have as well tried to update the firmware but this has just left me with repeated connectivity issues leaving me unable to update it. The app has given me a red exclamation mark next to all three of the motors when I have checked the status of the gimbals. do you have any suggestions as tp how i may be able to fix these issues?
2019-6-29
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djiuser_tnlR3qHU6bm9
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I have same problem.
Bought Ronin s three days ago. Came for shoot 2000 kms from home. Had a wonderful shoot first day then I put this on charge. Now it's fully charge. When I switch it on even leaving the charger in it juz memory green light comes no motors fire up. Ronin app can't find any devise. Plzz suggest m stuck in a remote area
2019-9-8
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djiuser_4y298LjCQ9tu
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Australia
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i tried to turn on my gimbal just to test when i bought and it worked then put it back to the case and waiting for my control cable type B! i never use it to any events! i just leave it in the case then for a couple of weeks and this december when i tried to test it for this coming event! the gimbal power not working anymore!!!! can anyone help me?
2019-12-12
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carrion241
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Australia
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I’m Experiencing the same problem described above, I have used my Ronin S, only 3 times, Motors are unresponsive,  when turning on :
1.-  battery grip shows up fully charged (4 green light bars  lit up)
2.- Gimbal unit,  powers On normally (green light) lit up
3.- Ronin’s  Focus Wheel  has the red light flashing
4.- Ronin App, doesn’t find/ Connect to Ronin S, Battery indicator shows up 0%
Can anyone help please!
1-12 21:43
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Cesar Tejada
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Dominican Republic
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I'm experiencing some kind of that problem too. On recent updates when I turn on the Ronin-S sometimes the green light turns on but not the motors, then I turn off the Gimbal and turn it on again and the motors start. That kind of thing never happened to me before. Sometimes makes me little bit scare, I hope this is a Firmware issue.
1-16 06:17
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hanselardisongmail.com
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Indonesia
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xray9 Posted at 2019-1-4 07:17
Mine arrived and activated ok through the app but the motors are unresponsive. It connects up fine, I can see lights on the battery and on the handle, though in the app the battery is reading as dead. Auto tune or any other calibration fails. I checked on my MacBook and its all up to date.

Same here.
2-6 18:31
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djiuser_ai5eiCQLD8wC
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Egypt
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DJI Susan Posted at 2019-6-20 23:53
Received with thanks! Double checked with our engineers, it is the hardware issue and cannot be figured out remotely, please kindly start a case and send it in for diagnosis:  https://www.dji.com/support thanks!

Please my new ronin stop moving suddenly
3-19 17:51
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Ralph Godspeed
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United States
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So I just got a new Ronin S, it was working right out of the box, then I started to update the firmware, I would constantly get an update fail notice. Then the motors just stopped working even though everything was on. What I found was that the battery was drawing too much power from my Macbook Pro and it would it would stop the connection. So I used a thunderbolt 3 hub that had external power. It updated til 99% before the update fail. Retried one more time and it was successful and my Ronin S works now. I couldn't find anything online for a fix to this so I wanted to post this right away. Hope this helps.

DJI Ronin S Update Fail Troubleshoot
6-19 21:11
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Ralph Godspeed
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United States
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So I just got a new Ronin S, it was working right out of the box, then I started to update the firmware, I would constantly get an update fail notice. Then the motors just stopped working even though everything was on. What I found was that the battery was drawing too much power from my Macbook Pro and it would it would stop the connection. So I used a thunderbolt 3 hub that had external power. It updated til 99% before the update fail. Retried one more time and it was successful and my Ronin S works now. I couldn't find anything online for a fix to this so I wanted to post this right away. Hope this helps.

Dji update fail troubleshoot
6-19 21:11
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Indio
First Officer
Flight distance : 56322 ft
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Austria
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so you should charge the devices fully before and then update them to avoid this!
6-20 11:32
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Ralph Godspeed
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United States
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Indio Posted at 6-20 11:32
so you should charge the devices fully before and then update them to avoid this!

The issue isn't that the Ronin S isn't fully charged, if it drains even in the slightest it'll start drawing power from the USB port which in turn seems to disconnect it as a safety feature for drawing too much power. And yes, I did already try that.
7-3 22:14
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guigofesta
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Brazil
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carrion241 Posted at 1-12 21:43
I’m Experiencing the same problem described above, I have used my Ronin S, only 3 times, Motors are unresponsive,  when turning on :
1.-  battery grip shows up fully charged (4 green light bars  lit up)
2.- Gimbal unit,  powers On normally (green light) lit up

I have the exact same problem!
8-4 07:09
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guigofesta
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Brazil
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I updated to the last firmware and then out of nowhere the motors stoped working.  The Ronin is on and fully charged but the motors don't work.  also i cannot update the firmware anymore, it shows an error and that the device is disconnected.
8-4 07:16
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fans539a0e9e
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Brazil
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carrion241 Posted at 1-12 21:43
I’m Experiencing the same problem described above, I have used my Ronin S, only 3 times, Motors are unresponsive,  when turning on :
1.-  battery grip shows up fully charged (4 green light bars  lit up)
2.- Gimbal unit,  powers On normally (green light) lit up

I have the same problem and no one from DJI has a solution for it.
8-5 09:51
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