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inspire one remote not connecting to phone
1245 13 2018-8-16
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bobby67
lvl.2
United Kingdom
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hi
i recently bough a brand new dji indpire 1 remote and am experiancing some falts with it. the remote wont connect to the inspire or the go app and i have tried every firmware on a pendrive with exfat format and the remote does nothing i have also tried and iphone 6s , 6s plus and ipad mini 1 all with no luck and i have tried the c1,c2 ,record and shutter wheel bind procedure aswell with no luck. the pendrive does light up and so does all my leads which have a small led on them but the phone doesnt charge or connect to the remote. i think that it might be the hdmi board but this is brand new so just wanted to see if anyone else has any ideas.
thanks
2018-8-16
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mixchief
First Officer
Flight distance : 160646 ft
United States
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Does the RC control the bird without the phone?
2018-8-16
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DJI Tony
Super Moderator

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Hi, sorry for the troubles that it caused, you mean you try to update the firmware of the RC using a pen drive? What version did you install on your remote controller? did you check if there are other files aside from the firmware version that is saved on your flash drive?
2018-8-16
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bobby67
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United Kingdom
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mixchief Posted at 2018-8-16 15:41
Does the RC control the bird without the phone?

Hi thanks for your reply’s the remote doesn’t control the aircraft without phone or with phone and doesn’t connect manually. I have also tried updating it with a pen drive and as card with every type of firmware and not one worked and they were in the core of the sad card an there was only one each time I did it and nothing else was on them.
2018-8-17
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rwynant V1
Captain
Flight distance : 2005722 ft
United States
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This is a reach,  but here goes.....

Uninstall the DJI GO App

Update your phone.......shut down and reboot your phone

Download the DJI GO App.... NOT DJI GO4

When starting the app you need to select Inspire 1  ( do not turn on AC )

If you can see the GO App......find and set the RC to MASTER   ( not slave )

Try linking the RC to the AC following online instructions

Good luck
Randy
2018-8-17
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bobby67
lvl.2
United Kingdom
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rwynant V1 Posted at 2018-8-17 13:52
This is a reach,  but here goes.....

Uninstall the DJI GO App

I tried uninstalling and reinstalling the go app and restarting my phone and an iPad and another iPhone but no luck and I can’t set it to master or slave because the remote won’t connect to the app or my phone all with aircraft off.
2018-8-17
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rwynant V1
Captain
Flight distance : 2005722 ft
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Have you tried a different/ new cable from RC to Device?  and is it a DATA cable?

If the RC was new,  then try returning and getting a different unit.   I am sorry for your troubles!!

Randy
2018-8-17
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bobby67
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United Kingdom
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rwynant V1 Posted at 2018-8-17 17:13
Have you tried a different/ new cable from RC to Device?  and is it a DATA cable?

If the RC was new,  then try returning and getting a different unit.   I am sorry for your troubles!!

Yeah I have tried multiple cables all data cables and multiple devises and have requested a refund but they aren’t getting back so I will have to wait a while and thought I would see if anyone had any other ways of fixing it while I am waiting
2018-8-17
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tomvon0
lvl.1
Flight distance : 29915 ft
United States
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Feel your pain. Still trying to find a solution to my problem which is much like yours.

2018-10-24
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bobby67
lvl.2
United Kingdom
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tomvon0 Posted at 2018-10-24 05:27
Feel your pain. Still trying to find a solution to my problem which is much like yours.

I ended up returning mine and getting a new one I am %99.9 sure it was the hdmi board on the back so if you have tried everything I would just get a new remote or if you are confident repairing it you could buy a remote with a damaged battery or something and then change the hdmi board off the back.
I don’t know for sure if this would work and if you can return the remote or anything without taking it apart I would try that first .
2018-10-24
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tomvon0
lvl.1
Flight distance : 29915 ft
United States
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When it happened on my first CR i thought that might be the case, but then the second CR did the same thing.... they are way out of warranty.  
2018-10-24
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A CW
Captain
Flight distance : 11526437 ft
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United Kingdom
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Did you update the FW on the drone before the remote and/or did you have the remote on when the FW on the drone was being updated?
2018-10-25
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JWSky81
lvl.1
Flight distance : 1457041 ft
United States
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When I connect my iPhone to the remote the DJI GO app does not recognize the remote. I've tried: replacing the cable with various new Apple cable, closing the app, reinstalling the app, using devices with the lastest 12.3.1 iOS older 10.3.3 iOS, and ending tried replacing the HDMI board.

I'm beginning to believe that this issue has not been solved by DJI. Is there anything else I can try before sending my remote to be serviced?
5-27 21:30
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gregyeag
New

United States
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Has anyone found any solutions to this? I recently purchased the Inspire 1 and am having the same issues.
6-11 13:55
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