Hola, a vosotros cada vez que abrís la app os pide instalar archivos de recursos? Es que si no tengo conexión a internet, no hay forma de abril la app.
¿Hay forma de que no sea necesaria esta instalación?
Gracias

Hello, to you every time you open the app asks you to install resource files? It's just that if I do not have an internet connection, there is no way for the app in April.
Is there a way that this installation is not necessary?
Thank you

Sorry for the inconvenience. Did you store a screenshot of this issue? If yes, please provide it to me so that I can check it on my end. Thanks.

Yes  ...

DJI Paladin Posted at 2018-8-17 03:59
Sorry for the inconvenience. Did you store a screenshot of this issue? If yes, please provide it to me so that I can check it on my end. Thanks.

Yes

It only happens after installing a new version of DJI GO 4. You need to log on to your account, then the resource files will be downloaded. After that you will not need an internet connection for using GO 4. This is a one time exercise until you install the next new version of GO 4.

I just installed it, I turn off the phone and when I start it again asks me to do the installation

djiuser_R6CdDCQ9aQvy Posted at 2018-8-17 04:04
Yes [view_image]

Can you provide what mobile device and DJI Go 4 app version you are using? Thanks.

DJI Paladin Posted at 2018-8-17 06:37
Can you provide what mobile device and DJI Go 4 app version you are using? Thanks.

My Phone it´s a Honor 8 the app version it's a DJI GO 4 v4.2.24 (612 googleplay)

djiuser_R6CdDCQ9aQvy Posted at 2018-8-17 08:47
My Phone it´s a Honor 8 the app version it's a DJI GO 4 v4.2.24 (612 googleplay)

Kindly back up your files and sync your flight records and then reinstall DJI Go 4 app. Please check the available storage on your phone and free up some space if needed. If it is convenient for you, do you have a different phone or tablet to use so that we can isolate the issue? Thanks for your support.

djiuser_R6CdDCQ9aQvy Posted at 2018-8-17 12:05
I uninstalled the app but the problem persists, on the phone I have 15 GB free and on the 50gb sd, I do not think it's a matter of space. I do not have another terminal to do verification.
I think the problem is that these files download them temporarily and when I close the phone deletes them, having to install them once I restart the phone ...

Have you logged on to your DJI account as advised above when doing it?

Wachtberger Posted at 2018-8-17 13:09
Have you logged on to your DJI account as advised above when doing it?

Yes ...
Thank you

djiuser_R6CdDCQ9aQvy Posted at 2018-8-17 13:15
Yes ...
Thank you

Problem solved.
The cause was the configuration of the phone, the cause was that he had preference to record data on the SD card.
Thank you

djiuser_R6CdDCQ9aQvy Posted at 2018-8-18 23:58
Problem solved.
The cause was the configuration of the phone, the cause was that he had preference to record data on the SD card.
Thank you

Hi, Awesome! That's good to know that its now working. Should you have any further concerns don't hesitate to reach us. We're here to help. Thank you and have a safe flight always.

Hola tengo este error