one of the propelelrs stay stuck and I can't remove it,how can I?

Hi there, sorry for the inconvenience. May I know if the drone experience crash or the propellers accidentally installed on a wrong motor? Can you provide a picture of the issue so that we can check what is the best recommendation to solve your issue? Thanks for your support.

djiuser_SrrIUWy2ZhDK Posted at 2018-8-17 07:09
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I would recommend you contact our support team to start up a case: (https://www.dji.com/support?site=brandsite&from=nav). Our engineers will help you to solve this issue. You can provide your case number here in case you need further assistance. Thanks for your support.

Looks like the prop is pretty chewed up.  Give a gentle twist back and forth while holding the motor in place and pull up at the same time you should be able to remove it.

Kindly replace the props with a new one ...

Bummer. Wrong propeller on wrong motor. But if you got it on, you should be able to get it off with mild force?

Putzfrau Posted at 2018-8-17 09:10
Bummer. Wrong propeller on wrong motor. But if you got it on, you should be able to get it off with mild force?

Thanks ,I managed to remove it,now my spark hovers and flies.

djiuser_SrrIUWy2ZhDK Posted at 2018-8-17 09:18
Thanks ,I managed to remove it,now my spark hovers and flies.

Hi, Glad to know you we're able to remove it. Should you have other concern, please don't hesitate to contact us. We are here to help. Thank you.

DJI Natalia Posted at 2018-8-17 09:20
Hi, Glad to know you we're able to remove it. Should you have other concern, please don't hesitate to contact us. We are here to help. Thank you.

thanks,lucky to have friends like you

djiuser_SrrIUWy2ZhDK Posted at 2018-8-17 10:29
thanks,lucky to have friends like you

You're most welcome.

no it never had crashed or came in contact with water