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Photo problem
309 13 2018-8-17
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hugoleveille
lvl.3
Flight distance : 370174 ft
Canada
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Hi

First post here for my mavic air!

I usually just do video with the drone but in one of my flight, I wanted to take some pictures. I noticed that the drone was only taking an image out of 10. When I clicked on the remotes photo button or the phone onscreen button, I noticed that the drones light were not flashing when pressing. I needed to press repeatedly to finally have one.

Drone was very close to me, few meters... never had this behaviour with videos. Am I missing something?

Thanks!!
2018-8-17
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DJI Natalia
Administrator

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Hi there, we're sorry for the inconvenience caused. Could you please try to uninstall and reinstall DJI Go 4 App? Thank you.
2018-8-17
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hallmark007
Captain
Flight distance : 5741089 ft
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Ireland
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What SD card are you using ?
2018-8-17
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hugoleveille
lvl.3
Flight distance : 370174 ft
Canada
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Thanks for the replie

This one: https://www.amazon.ca/gp/aw/d/B07349L1WS?psc=1&ref=yo_pop_mb_pd
2018-8-17
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hallmark007
Captain
Flight distance : 5741089 ft
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Ireland
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hugoleveille Posted at 2018-8-17 09:46
Thanks for the replie

This one: https://www.amazon.ca/gp/aw/d/B07349L1WS?psc=1&ref=yo_pop_mb_pd

Not sure if this card is going to be fast enough, when you pressed shutter/photo button did the button turn grey and a circle moving around it. If so then this usually is a sign that card is to slow.
2018-8-17
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hugoleveille
lvl.3
Flight distance : 370174 ft
Canada
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No, it’s like I was not pressing on anything. No feedback on phone, no click sound from remote and no drone flash

I give it another go this week-end
2018-8-17
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hallmark007
Captain
Flight distance : 5741089 ft
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Ireland
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hugoleveille Posted at 2018-8-17 10:28
No, it’s like I was not pressing on anything. No feedback on phone, no click sound from remote and no drone flash

I give it another go this week-end

Ok so it’s probably not card, maybe dji Natalia suggestion might help.
Good luck....
2018-8-17
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Paul_IA
Captain
Flight distance : 4712818 ft
United States
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I may be wrong on this (it's been awhile since I've tried), but are you trying to take a photo while you're also recording video? If my old brain remembers correctly, I think you have to stop video recording to take a photo.
2018-8-17
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GDL
First Officer
Flight distance : 1498789 ft
Hong Kong
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If you are in video mode click photo button just switch to photo mode. The photo button will work when after switch to photo mode.
2018-8-17
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hugoleveille
lvl.3
Flight distance : 370174 ft
Canada
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Yes exactly. First time it switches then next it takes photos. But I was already in photo mode. Will fly the drone tomorrow and give you an update

Thanks for taking the time to reply, appreciated
2018-8-17
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LordoftheFlies
lvl.4
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Be patient.
2018-8-17
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DJI Natalia
Administrator

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hugoleveille Posted at 2018-8-17 17:25
Yes exactly. First time it switches then next it takes photos. But I was already in photo mode. Will fly the drone tomorrow and give you an update

Thanks for taking the time to reply, appreciated

Hi, are you able to take photos? Please keep us posted. We are here to help you further. Thanks.
2018-8-18
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hugoleveille
lvl.3
Flight distance : 370174 ft
Canada
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Worked perfectly today! Weird.

Maybe I switched something last time by error....
2018-8-18
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Tomcatuk
First Officer
Flight distance : 28743 ft
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Think I had similar problems when I first got the MA was user input error...
2018-8-18
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