Please select Into the mobile phone version | Continue to access the computer ver.
Battery Real or Fake (Came with new P4P). [SOLVED]
676 17 2018-8-18
Uploading and Loding Picture ...(0/1)
o(^-^)o
strongarm181
lvl.3
Flight distance : 229885 ft
United States
Offline

So, I went to buy a new battery on DJI and the picture of that battery doesn't match the battery that came in my drone? Everything was brand new with proper seals, etc. Serial # of drone matched serial # on box etc. The battery is brand new as it didn't show any prior use or having a "charge" on it when viewing via the DJI 4 app. Picture's of battery that came with my new P4P below...I ordered a new battery from DJI anyways to do a side by side comparison this morning. Let me know your thoughts!

1

1

Symbols different..

Symbols different..
2018-8-18
Use props
P4P+_Brazil
Second Officer
Brazil
Offline

I have five 5.870mAh batteries and they apparently look exactly like yours, what are the differences that you have noted ?
2018-8-18
Use props
strongarm181
lvl.3
Flight distance : 229885 ft
United States
Offline

P4P+_Brazil Posted at 2018-8-18 08:36
I have five 5.870mAh batteries and they apparently look exactly like yours, what are the differences that you have noted ?

Take a look at the picture below, the right picture is from the DJI Store (ordered yesterday) the left is my battery.
Just don't want any warranty issues from DJI if it fails
2018-8-18
Use props
P4P+_Brazil
Second Officer
Brazil
Offline

strongarm181 Posted at 2018-8-18 08:43
Take a look at the picture below, the right picture is from the DJI Store (ordered yesterday) the left is my battery.
Just don't want any warranty issues from DJI if it fails
[view_image]

Check my batteries, they look like yours.

2018-8-18
Use props
DJI Natalia
Administrator

Offline

Hello there, I appreciate your time bringing this query to us. I  would like to clarify, may I know where did you purchase your Phantom 4 Pro?
2018-8-18
Use props
Anokadrone
Captain
Flight distance : 48173 ft

Offline

The DJI store battery is missing one of the certification marks.  I have no idea what that one is.


2018-8-18
Use props
strongarm181
lvl.3
Flight distance : 229885 ft
United States
Offline

DJI Natalia Posted at 2018-8-18 08:57
Hello there, I appreciate your time bringing this query to us. I  would like to clarify, may I know where did you purchase your Phantom 4 Pro?

Amazon, seller was PrimedayDeals.
Everything looked to par and brand new, just found it odd about the battery.
After watching a dozen "unboxing" videos also, nothing seemed out of place.
2018-8-18
Use props
strongarm181
lvl.3
Flight distance : 229885 ft
United States
Offline

P4P+_Brazil Posted at 2018-8-18 08:48
Check my batteries, they look like yours.

[view_image]

Well that certainly is comforting! When did you purchase yours?
2018-8-18
Use props
P4P+_Brazil
Second Officer
Brazil
Offline

Anokadrone Posted at 2018-8-18 09:07
The DJI store battery is missing one of the certification marks.  I have no idea what that one is.

Bureau of Indian Standards.

https://www.nemko.com/news/new-o ... nic-and-it-products
2018-8-18
Use props
P4P+_Brazil
Second Officer
Brazil
Offline

strongarm181 Posted at 2018-8-18 09:12
Well that certainly is comforting! When did you purchase yours?

I bought the P4P+ in june and the four extra batteries in july.
2018-8-18
Use props
DJI Natalia
Administrator

Offline

strongarm181 Posted at 2018-8-18 09:11
Amazon, seller was PrimedayDeals.
Everything looked to par and brand new, just found it odd about the battery.
After watching a dozen "unboxing" videos also, nothing seemed out of place.

Hi, thanks for the reply. Could you please provide us the serial number of the battery that comes with your drone? For me to check this on my end. Thank you.
2018-8-18
Use props
strongarm181
lvl.3
Flight distance : 229885 ft
United States
Offline

P4P+_Brazil Posted at 2018-8-18 09:17
I bought the P4P+ in june and the four extra batteries in july.

Okay, so recent! Going to send Serials to have DJI Natalia take a look at her offer
2018-8-18
Use props
strongarm181
lvl.3
Flight distance : 229885 ft
United States
Offline

DJI Natalia Posted at 2018-8-18 09:28
Hi, thanks for the reply. Could you please provide us the serial number of the battery that comes with your drone? For me to check this on my end. Thank you.

0DQAE8303208K4 (Wow that's small!)
2018-8-18
Use props
DJI Natalia
Administrator

Offline

strongarm181 Posted at 2018-8-18 09:51
0DQAE8303208K4 (Wow that's small!)

Hi, I have checked the serial number of your battery and I see that it was originally from us and it's not fake. Please don't worry. If you have another concern, please let us know. Thank you.
2018-8-18
Use props
strongarm181
lvl.3
Flight distance : 229885 ft
United States
Offline

DJI Natalia Posted at 2018-8-18 10:16
Hi, I have checked the serial number of your battery and I see that it was originally from us and it's not fake. Please don't worry. If you have another concern, please let us know. Thank you.

Wonderful! Thank you so much for assisting so quick
2018-8-18
Use props
DJI Natalia
Administrator

Offline

strongarm181 Posted at 2018-8-18 10:19
Wonderful! Thank you so much for assisting so quick

You're most welcome. Should you have any further concerns don't hesitate to reach us. We're here to help. Thank you and have a safe flight always.
2018-8-18
Use props
strongarm181
lvl.3
Flight distance : 229885 ft
United States
Offline

DJI Natalia Posted at 2018-8-18 10:26
You're most welcome. Should you have any further concerns don't hesitate to reach us. We're here to help. Thank you and have a safe flight always.

May I ask help to mark this as solved?
2018-8-19
Use props
DJI Natalia
Administrator

Offline

strongarm181 Posted at 2018-8-19 02:23
May I ask help to mark this as solved?

Hi, sorry for the late response. Do you mean you want me to tag this thread as "RESOLVED/SOLVED" by editing the title of your post?
2018-8-20
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules