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Missing the Slow motion option
1052 10 2018-8-18
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Toan
lvl.2
Flight distance : 3113757 ft
Australia
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Hi there,
I just got an x5 and upgraded my osmo x3 to x5 yesterday. Everything works fine after the latest firmware update for the x5. I also had to reinstall the dji go app. Everything seems to work fine but somwehow I cant select the slow motion. It only has Auto for selection. I used to select that slow motion in x3. Where is it now? Please help.

Thanks
2018-8-18
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DJI Wanda
Administrator
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Hello there. We apologize for the inconvenience. We'll confirm this with our engineers. Your patience will be much appreciated.
2018-8-19
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Toan
lvl.2
Flight distance : 3113757 ft
Australia
Offline

Hi Wanda, thanks for looking at this. Attached is the screen shot.
05CD8B48-7C96-4E39-9F3F-AAD0A3F3E224.jpeg
2018-8-19
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DJI Wanda
Administrator
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Toan Posted at 2018-8-19 18:53
Hi Wanda, thanks for looking at this. Attached is the screen shot.

Thank you for providing the screenshots. As per our engineers, there should be also a slow motion for X5. Did you try to use a different mobile device? Can you try to reinstall the app again?
2018-8-20
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Toan
lvl.2
Flight distance : 3113757 ft
Australia
Offline

I’m still using the same iphone 6+ latest iOS version 11.4.1. I have also deleted the DJI Go App, turned off my mobile completely then reinstalled the app again, twice. But the issue is still there. However, if I remove the x5 adaptor and put x3 camera back on the osmo, I can see that slow motion.
2018-8-20
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Toan
lvl.2
Flight distance : 3113757 ft
Australia
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So not sure if something wrong with my new X5 hardware or not. One thing I notice is that I had “Focus Not Connect” error during the firmware update for osmo pro.
FB602BEB-53B7-43DF-BCD0-CFBF90686DBD.jpeg
2018-8-20
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DJI Wanda
Administrator
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Toan Posted at 2018-8-20 14:10
So not sure if something wrong with my new X5 hardware or not. One thing I notice is that I had “Focus Not Connect” error during the firmware update for osmo pro.

Thank you for providing this. We will forward this to our engineers and check if this will be fixed.
2018-8-21
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Fraggboy
Second Officer
Flight distance : 65371 ft
United States
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Do you have an OSMO, or a OSMO Pro?  I have the pro and would like this feature.

I haven’t found it.
2018-8-22
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Toan
lvl.2
Flight distance : 3113757 ft
Australia
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I’ve been advised by Dji support and by some others that this slow motion is not available on x5, only on x3. The best we can do is 60fps in 1080p. So nothing wrong with it, but it’s suck that it’s not available. You would have thought x5 is much better than x3, but somehow Dji decided that it’s just too much to ask for from x5. There you go.
2018-9-2
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Fraggboy
Second Officer
Flight distance : 65371 ft
United States
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Thank you for the update.  Seems we are de-evolving with the versions. :/
2018-9-3
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danirvine 1
lvl.2
Australia
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I have the x5 and there is no option for slomo
Very expensive camera for what you don’t get in my opinion
2018-10-24
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