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Problem with battery
365 7 2018-8-19
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Przemysław Wiktorczyk
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Poland
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Hi All
I have problem with battery. The battery charging is in normal way and take time. When I put battery to dji and press start for a few second is green light, osmo is starting and then green is changing for red and power is off. Other 2 batteries are working in normal way. All batteries are oryginal. Any ideas?
2018-8-19
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DJI Wanda
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Hello there. Thank you for reaching DJI Forum. Can you provide a video showing the problem? You may upload it through youtube or Dropbox and provide us the link.
2018-8-19
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Przemysław Wiktorczyk
lvl.1
Poland
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2018-8-19
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DJI Wanda
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Thank you for sharing the video. Did you try to remount the camera? What happened prior to this problem?
2018-8-19
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Przemysław Wiktorczyk
lvl.1
Poland
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What do you mean by "remount" ?
Other batteries are working properly, sometimes this battery is also working, but usually not.
2018-8-19
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DJI Wanda
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Przemysław Wiktorczyk Posted at 2018-8-19 07:50
What do you mean by "remount" ?
Other batteries are working properly, sometimes this battery is also working, but usually not.

When and where did you buy it? If that's the case, I highly suggest to bring it to our facility and have it checked.
2018-8-19
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Przemysław Wiktorczyk
lvl.1
Poland
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I bought it few months ago as used. Until now everything worked properly.
The problems started recently.
2018-8-19
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DJI Wanda
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Przemysław Wiktorczyk Posted at 2018-8-19 07:56
I bought it few months ago as used. Until now everything worked properly.
The problems started recently.

I understand. Since that's the only battery that's malfunctioning, we highly suggest to send it to our repair facility and have is check.
2018-8-19
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