I ordered a drone on 7/27/2018 and never recieved my package. The package was declared lost through Fedex and Fedex claimed that they paid back the company on August 16th. DJI comes back to me stating that Fedex denied the case when Fedex told me personally and sent me emails that I was in favor of the case!!!!!!!! DJI is lying and has now stolen my money and now in which I have opened up a police report in hopes to get it back.
I simply do not understand how one loses a package that requires a signature from the buyer upon delivery. I hope to get answers soon because i will not rest until i get refunded or recieve the drone.

I am beyond frustrated with DJI and the way they deal with customer service...You are better off buying a drone in store and not through this company.

Any advice on what to do/ If anyone has had a similar experience please advise!

djiuser_WjVYxhyyFYEW Posted at 2018-8-20 07:47
Any advice on what to do/ If anyone has had a similar experience please advise!

Start a case with youru credit card issuer. They will, most likely, immediately refund you your money, and then investigate with both FedEx and DJI.

Asked DJI for a copy of the correspondence between them and FedEx in which FedEx denied their claim.   If your correct DJI will not have such information.  

If all the facts are correct I am sure that this will be soon sorted out. I would suggest you start a formal support case with DJI via email and send them your order number to check: https://www.dji.com/support

First, take a deep breath and relax. Get the official response from DJI and FedEx and send each to the other. If what you are posting here is true, it's probably just a mix up with one party of the other and it'll get resolved.

Hi, we're sorry to hear about what happened.This is not the experience we want for you. Can you please provide us the order number? We'll help check the details and provide  proper resolution. Thank you.   

I have the same problem, ordered Osmo Pocket paid through ...., the package never came to my doorstep. Called Fedex and emailed to DJI logistics team support, back and fort it’s been over a month. FedEx told me DJI is claiming for lost package. Now Fedex closed the case, I still don’t get my replacement. Frustrated!!! every time I email to logistics team support, they say they are still investigating the case, I mean for how long ? one year ? Here is my order # 0014982990814, can somebody please help? I will not rest til I get my replacement

fans55b44fa2 Posted at 3-2 15:10
I have the same problem, ordered Osmo Pocket paid through ...., the package never came to my doorstep. Called Fedex and emailed to DJI logistics team support, back and fort it’s been over a month. FedEx told me DJI is claiming for lost package. Now Fedex closed the case, I still don’t get my replacement. Frustrated!!! every time I email to logistics team support, they say they are still investigating the case, I mean for how long ? one year ? Here is my order # 0014982990814, can somebody please help? I will not rest til I get my replacement

Sorry for the inconvenience caused. We're checking the exact status with the logistics and will keep you updated on the latest progress. Appreciate your support and patience.

kissanime app thnk you.

DJI Diana Posted at 3-3 00:17
Sorry for the inconvenience caused. We're checking the exact status with the logistics and will keep you updated on the latest progress. Appreciate your support and patience.

got email 3 days ago, my case has been escalated and following up in the next 2 business days? here is my case number CAS2804960H4W847, what does that mean? today is the day I should get a response

fans55b44fa2 Posted at 3-7 16:43
got email 3 days ago, my case has been escalated and following up in the next 2 business days? here is my case number CAS2804960H4W847, what does that mean? today is the day I should get a response

Hi there, upon checking the case, the higher level team has called you several times but cannot reach out to you, so they left the voicemail, if there is anything wrong with your phone, we will inform the team to contact via the email.

DJI Diana Posted at 3-7 19:09
Hi there, upon checking the case, the higher level team has called you several times but cannot reach out to you, so they left the voicemail, if there is anything wrong with your phone, we will inform the team to contact via the email.

called several times? is that a joke? I did not get any calls or voice messages yesterday, I gave my contact number and email in the very first day when I contacted logistics team support

fans55b44fa2 Posted at 3-8 08:42
called several times? is that a joke? I did not get any calls or voice messages yesterday, I gave my contact number and email in the very first day when I contacted logistics team support

Hi there, sorry to have some issues with our customer support team. We already coordinate your concern to the respective department. We will notify if there is an update to your concern. Appreciate your patience. Thank you.

I am currently experiencing the same issue. It appears FedEx has lost my package.  

me.armstrongroadrunner.com Posted at 7-4 00:00
I am currently experiencing the same issue. It appears FedEx has lost my package.

Hi there, I managed to get your order number via your Forum account, it seems not lost. The tracking on the FedEx website keeps updating.
Affected by the pandemic and the traffic control, the shipment and the customs clearance are expected to be delayed, we will forward your order to the logistics for attention, appreciate your understanding and patience.

Did you get this issue resolved??

djiuser_cw2ZccdKgd2K Posted at 2-8 11:24
Did you get this issue resolved??

Hi, we have replied to your post here. Thank you.