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GIMBAL DOWN COMPASS ERROR... is there a fix or needs returned
531 3 2018-8-20
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Dronin
lvl.4
Flight distance : 1688973 ft
Mexico
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2nd mavic platinum
no accidents
have flown 3 kilometers from home point
everything great UNTIL I move the gimbal.....   Gimbal down....  Compass error

2018-8-20
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DJI Stephen
Super Moderator

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Hi there, thank you for reaching out. Regarding with that may I ask have you try to calibrate the compass then give a try? you can calibrate as well the gimbal camera.
2018-8-20
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Dronin
lvl.4
Flight distance : 1688973 ft
Mexico
Offline

Spoke with DJI, did thier recommendations, latest firmware etc.   Purchased in May, same problem since day 1 but took months and lots of forum reading to ID the exact problem.
2018-8-20
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DJI Tony
Administrator

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Dronin Posted at 2018-8-20 13:05
Spoke with DJI, did thier recommendations, latest firmware etc.   Purchased in May, same problem since day 1 but took months and lots of forum reading to ID the exact problem.

Hi, I would like to ask if you manage to use the DJI Assistant 2 to restore factory defaults and refresh the firmware? It's recommended as well re-calibrating the IMU, compass, and gimbal after using the DJI Assistant 2. If ever that the issue will persist after exhausting the troubleshooting it would be better to send the unit to our repair facility for further evaluation. Please see the link below in any case you need to contact our support. Thank you.

www.dji.com/support
2018-8-20
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