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Dji, We need a stable firmware for AC and Rc
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1935 81 2018-8-21
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Ani
Second Officer
Flight distance : 1148 ft
India
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In the latest release of firmwares for ac and rc,
Ac firmware: V 01.00.1000
Rc firmware: V 01.00.0600
There are many bugs repored in the forrum and I m also witnessing some of those.
Some of the reported bugs are mentioned below-
1- Bricked RC after OTA update.
2- Connectivity loss between RC AND AC.(Happening with me also)
3- Take off issues(Happening with me also)
4- Weak image transmission signal.
5- RC is truning on but no wifi visibility.
There are many more in the forum.
So my request to Dji is forward these reported bugs to your respective department and release a stable firmware as soon as possible because the Fun and Videography Need of Spark is now being compromised because of this latest firmware release and there is no direct fix for it.
2018-8-21
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S.J
Captain
Flight distance : 242979 ft
Kuwait
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There are lot of issues concerning how the SPARK behaves with the latest firmware on both RC and SPARK.  My case is a jumping SPARK at low altitudes ! !  At altitudes above 4 meters , it is OK !!  I  dont use OTG cable on my Android Samsung Note 5 for the last one year as  the WiFi works fine. It so happened with the latest firmware updates SPARK is  giving trouble including  hard landing even Normal mode .
2018-8-21
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Ani
Second Officer
Flight distance : 1148 ft
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S.J Posted at 2018-8-21 09:05
There are lot of issues concerning how the SPARK behaves with the latest firmware on both RC and SPARK.  My case is a jumping SPARK at low altitudes ! !  At altitudes above 4 meters , it is OK !!  I  dont use OTG cable on my Android Samsung Note 5 for the last one year as  the WiFi works fine. It so happened with the latest firmware updates SPARK is  giving trouble including  hard landing even Normal mode .

I am also facing this issue and its so annoying and scary to watch my spark hit the ground for 2-3 times while taking off.
2018-8-21
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S.J
Captain
Flight distance : 242979 ft
Kuwait
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Ani Posted at 2018-8-21 09:08
I am also facing this issue and its so annoying and scary to watch my spark hit the ground for 2-3 times while taking off.

I am afraid the Gimbal may break !!  i normally land on Sand or beach sand...but this brings in lost of dust
2018-8-21
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Ani
Second Officer
Flight distance : 1148 ft
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S.J Posted at 2018-8-21 09:09
I am afraid the Gimbal may break !!  i normally land on Sand or beach sand...but this brings in lost of dust

Yes and since then i stopped doing take off from hand.
Now Its not easy and fun to fly spark.
Lets hope Dji release a stable firmware.
Or atleast provide a soultion to downgrade the RC firmware.
Because till now we can only downgrade AC firmware.
And there are many issues caused because of the RC firmware
2018-8-21
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Chuck101
Second Officer
Flight distance : 27808 ft
United States
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I agree with all the above posts. 100%
I recently upgraded my Spark to 01.00.1000. Based on all the troubles I have seen here concerning this upgrade I will be downgrading back to 01.00.0900. I had no troubles there.
Fortunately I did not upgrade the RC.

It is extremely disappointing that DJI has had NOTHING official to say about all of these issues we are experiencing. Even the DJI Administartors here are unable to get DJI  to respond.
Does DJI tell the Admins to just pacify the complainers and keep shutup about any corporate issues? Are the admins under a gag order?
2018-8-21
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Haggi
First Officer
Flight distance : 2061988 ft
Norway
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I have all the latest FW's and no issues at all.
Sorry for your troubles, guys!
2018-8-21
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Joller79 DK
First Officer
Flight distance : 26440 ft
Denmark
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The problem with no wifi out of rc, can not be fixed i think, it must be updated through djigo4/wifi, so unless they make dji assistant able to up/downgrade rc..the rc is bricked..worthless...

Jumping takeoff, some posted a workarround, try takeoff, directly on phone/device, with swipe gesture..

I also did update rc to newest, on my non supported huawei p10 lite, and no issue here...
2018-8-21
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Haggi
First Officer
Flight distance : 2061988 ft
Norway
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I'm not tryin to arguing about the issues here. I'm just presenting my side.
I've had 30+ flights since Jul 19th, when the new FW was released.. and not a single issue. None whatsoever!

Sidenote: Have to admit I'm not on the latest GO 4 app.. but old 4.1.15 and Litchi.
2018-8-21
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Joller79 DK
First Officer
Flight distance : 26440 ft
Denmark
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Haggi Posted at 2018-8-21 10:46
I'm not tryin to arguing about the issues here. I'm just presenting my side.
I've had 30+ flights since Jul 19th, when the new FW was released.. and not a single issue. None whatsoever!

I have nothing to proof my statement, but i think it could be user error when upgrading rc... You have to reconnect once or twice during update process, could it be, that people see the statusbar stop, midways, and panic, then turn rc off, and then say there is no wifi...??
2018-8-21
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Greg F
Captain
Flight distance : 471513 ft
Australia
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Hopefully we get new updates soon with a few bug fixes.  
2018-8-21
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S.J
Captain
Flight distance : 242979 ft
Kuwait
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DJI Stephen Posted at 2018-8-21 09:18
Hi there, thank you for reaching out and we're very sorry for the inconvenience that you have faced. Regarding that, I can forward this concern to our developer for them to know what could be the cause and rectify it. and again we're sincerely sorry for the inconvenience.



Notice SPARK jumping during landing ONLY
2018-8-21
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Jos A
Captain
Netherlands
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Chuck101 Posted at 2018-8-21 09:26
I agree with all the above posts. 100%
I recently upgraded my Spark to 01.00.1000. Based on all the troubles I have seen here concerning this upgrade I will be downgrading back to 01.00.0900. I had no troubles there.
Fortunately I did not upgrade the RC.

It's all in the plan, there are new drone's coming out....prove??? Look @ forum to the phantom 2 vision+,
they updated the app and sunddenly all wifi modules burn out in the phantom 2 vision + which caused black screen on FPV. Thousand people has it and there where no spare parts.
So everyone buy a new drone.
A good lesson for me , when Spark is flying well and everything is working, no new flightmodes is coming don't upgrade, stick to .0900 with DJI go4 version 4.1.15. Thats my opinion

https://forum.dji.com/forum.php? ... D370%26typeid%3D370
2018-8-21
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Datree
lvl.2
Flight distance : 21366 ft
United States
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Jos A Posted at 2018-8-21 23:13
It's all in the plan, there are new drone's coming out....prove??? Look @ forum to the phantom 2 vision+,
they updated the app and sunddenly all wifi modules burn out in the phantom 2 vision + which caused black screen on FPV. Thousand people has it and there where no spare parts.
So everyone buy a new drone.

ooooo eeee i love me a good conspiracy
2018-8-21
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dudez7
Second Officer
Flight distance : 273316 ft
Singapore
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S.J Posted at 2018-8-21 09:05
There are lot of issues concerning how the SPARK behaves with the latest firmware on both RC and SPARK.  My case is a jumping SPARK at low altitudes ! !  At altitudes above 4 meters , it is OK !!  I  dont use OTG cable on my Android Samsung Note 5 for the last one year as  the WiFi works fine. It so happened with the latest firmware updates SPARK is  giving trouble including  hard landing even Normal mode .

After latest firmwares update, I too also encountered  similar jumping SPARK at low altitudes/hovering , as well hard landing.

Now (finger crossed) seems that everything back to normal after i did the IMU+Compass calibration ( https://youtu.be/kfxtxKd69f4 ) and reset the RC ( https://youtu.be/6V89DsN6m1k )

But I'm still no luck with RC stick calibration issue....




2018-8-22
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djiuser_NuStSrDUH3OU
lvl.4
Flight distance : 237728 ft
United States
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I have all latest fw on controller and spark and havnt had any problems using iphone 6s . sorry alot of you r having issues. Hope it gets resolved
2018-8-22
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Jakab Gipsz
Second Officer

Hungary
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Jos A Posted at 2018-8-21 23:13
It's all in the plan, there are new drone's coming out....prove??? Look @ forum to the phantom 2 vision+,
they updated the app and sunddenly all wifi modules burn out in the phantom 2 vision + which caused black screen on FPV. Thousand people has it and there where no spare parts.
So everyone buy a new drone.

I completely agree. There is no point in updating, if everything works well. My firmware: 00.0701 and Go app. 4.1.15. mod2 with Mavic flight modes.
2018-8-22
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S-e-ven
Captain
Flight distance : 3492229 ft
United States
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For the disconnecting issue, I highly recommend and otg connection or a100% certainity, that there is NO bluetooth in 10 m radius
Since the RC update, mine ist 100% stabil (till now) with cable (android 7 and 8 devices with 4 or more GB Ram).
But has a lot connectivity issues in wifi mode which are somehow always because of a bluetooth in close distance
Seems that the RC is more bluetooth troubled since the otg update, as it was before.
Either the video goes or the app is just a video screen with no app display button functionality.
Tested/found on 4.1.15/4.2.21 ( not updated to 4.2.24 yet, any reviews?), But also on litchi.
And is solved,after app restart, if really no bluetooth around, anymore (bystanders checked?)
Since you will only have control about that in the middle of your backyard:
Use a cable.
2018-8-22
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jacksonnai
Captain
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great suggestion
2018-8-22
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S.J
Captain
Flight distance : 242979 ft
Kuwait
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DJI Stephen Posted at 2018-8-22 06:55
Hi there, thank for the video that you've provided what I can see here it seems it's a cached video, may I clarify does the video came from the SD card or mobile device?

Mobile  device...  i had to compress the video to reduce the size of the video to upload it here !!
2018-8-23
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wimherman
Second Officer
Flight distance : 208503 ft
Norway
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S.J Posted at 2018-8-21 09:05
There are lot of issues concerning how the SPARK behaves with the latest firmware on both RC and SPARK.  My case is a jumping SPARK at low altitudes ! !  At altitudes above 4 meters , it is OK !!  I  dont use OTG cable on my Android Samsung Note 5 for the last one year as  the WiFi works fine. It so happened with the latest firmware updates SPARK is  giving trouble including  hard landing even Normal mode .

Talk about hard landing.. I was on final, maybe 20cm above the landing surface, when my spark suddenly made a rough move rightbackwards.. crashing into some chairs..  First i thought it was the wind, but at that altitude the wind was gone. 2nd landing after that very wobbly.. So yes something going on inside..
2018-8-23
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DJI Susan
Administrator

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Hi Ani, we're sorry for the troubles and inconvenience. May I have some sample videos of the connectivity and take-off issues? If will be better to export the corresponding flight data, I'll forward to our engineers for analysis, thanks in advance!

2018-8-23
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DJI Susan
Administrator

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S.J Posted at 2018-8-21 20:57
SPARK BEING JUMPY

Notice SPARK jumping during landing ONLY

Hi S.J, we're sorry for the troubles. Could you refer to 24# and export the corresponding flight data? We'd like to check the exact status and try our best to figure this out.
2018-8-23
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DJI Susan
Administrator

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Chuck101 Posted at 2018-8-21 09:26
I agree with all the above posts. 100%
I recently upgraded my Spark to 01.00.1000. Based on all the troubles I have seen here concerning this upgrade I will be downgrading back to 01.00.0900. I had no troubles there.
Fortunately I did not upgrade the RC.

Chuck101, I understand your concerns and would like to help as well. We're still collecting the data to check the exact status, if you have the similar experience, please kindly provide us the issue video and corresponding flight data, I'll forward to our engineers for analysis, thanks so much!
2018-8-23
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DJI Susan
Administrator

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dudez7 Posted at 2018-8-22 01:35
After latest firmwares update, I too also encountered  similar jumping SPARK at low altitudes/hovering , as well hard landing.

Now (finger crossed) seems that everything back to normal after i did the IMU+Compass calibration ( https://youtu.be/kfxtxKd69f4 ) and reset the RC ( https://youtu.be/6V89DsN6m1k )

Hi dudez7, for the RC calibration issue, may I know which mobile device do you use and which step are you stuck with? We would like to have more details for better assistance, thanks so much!
2018-8-23
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ssylca44
First Officer
Flight distance : 108866 ft
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Hi,
Personally, I have no issues with the latest firmware update. Hoping it remains that way!
2018-8-23
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Wolferl
First Officer
Flight distance : 22606 ft
Austria
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ssylca44 Posted at 2018-8-23 04:43
Hi,
Personally, I have no issues with the latest firmware update. Hoping it remains that way!

Yes, me too. Sparky flies nicely, no problems. Since I use an older app version (4.1.15), everything works nicely.
2018-8-23
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S.J
Captain
Flight distance : 242979 ft
Kuwait
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DJI Susan Posted at 2018-8-23 03:36
Hi S.J, we're sorry for the troubles. Could you refer to 24# and export the corresponding flight data? We'd like to check the exact status and try our best to figure this out.

Hi Susan,

Please follow the web link below for the Flight data . i am unable to upload because the DJI online form is not accepting the telephone number !!

https://we.tl/t-KljsgV1uys

Also the attached the flight log below
http://www.phantomhelp.com/LogViewer/F14DBUDZACY3AKXQV9LH/

I am also attaching here the Airdata results for your review .

https://app.airdata.com/share/dTlYHv

Let me know what is the problem .
2018-8-23
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Junior SBC
First Officer
Flight distance : 223463 ft
Brazil
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Hello friends

I use the following setting:

Firmware 01.00.1000
DJI Go 4.2.21
OTG

My smartphone:
Samsung Galaxy J7 Prime
Android 7.0
3GB RAM / 1GB free
32GB / 12GB free
Octacore
Because the wifi only works on the 2.4GHz frequency, so the need for OTG

Everything working perfectly well. All the updates I make are with DJI Assistant 2 running on a Windows 10 notebook and always first resetting to factory defaults and then upgrading to the latest firmware. The only exception was the update of the control, performed inside the DJI Go 4.
2018-8-23
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S.J
Captain
Flight distance : 242979 ft
Kuwait
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DJI Susan Posted at 2018-8-23 03:36
Hi S.J, we're sorry for the troubles. Could you refer to 24# and export the corresponding flight data? We'd like to check the exact status and try our best to figure this out.
Hi Susan,
Please refer to # 30 for flight data of a previous flight with similar jumping behaviour in the beach area.

Attached here another video of the jumping spark.  All calibrations, latest firmware and DJI GO4 app v4.2.24 ( Android )  

2018-8-23
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djiuser_RpETiBIHbySh
lvl.1
Flight distance : 157955 ft
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Datree Posted at 2018-8-21 23:28
ooooo eeee i love me a good conspiracy

Its not a conspiracy. Planned obsolescence is real. Considering we live ina consumer society imagine what would happen to dji if their drones were desgined to last 15-20 years. Or any manufacturer for that matter.
2018-8-24
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djiuser_RpETiBIHbySh
lvl.1
Flight distance : 157955 ft
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DJI Susan Posted at 2018-8-23 03:36
Hi S.J, we're sorry for the troubles. Could you refer to 24# and export the corresponding flight data? We'd like to check the exact status and try our best to figure this out.

You guys screwed up with this firmware update. Putting my spark on the shelves til i read about a solid working firmware release. Ideally I'd like a refund. Hmm. Still have a couple days on my best buy receipt... what to do...
2018-8-24
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djiuser_RpETiBIHbySh
lvl.1
Flight distance : 157955 ft
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Haggi Posted at 2018-8-21 09:29
I have all the latest FW's and no issues at all.
Sorry for your troubles, guys!

Lucky. I noticed it when i was about to shoot some footage at a lake. Its not too late! You might get the same issues soon! Wait for it.
2018-8-24
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Wolferl
First Officer
Flight distance : 22606 ft
Austria
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S.J Posted at 2018-8-23 07:07
Also the attached the flight log below
http://www.phantomhelp.com/LogViewer/F14DBUDZACY3AKXQV9LH/

You definitely have a bad battery there.
More than 0.08 V cell difference, that's a lot! (Flight log @ 5min 6.7sec as an example)

Cheers,
Wolferl
2018-8-24
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S.J
Captain
Flight distance : 242979 ft
Kuwait
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Wolferl Posted at 2018-8-24 05:55
You definitely have a bad battery there.
More than 0.08 V cell difference, that's a lot! (Flight log @ 5min 6.7sec as an example)


it flies extremely smooth in SPORTS mode. More than 2 km in total in one flight with a ambient temperature above 44 degree celsius where battery temperature goes above 75 ddegree celsius... SPARK works well in extreme environment !!:)
2018-8-24
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INTERAVE
lvl.3
Flight distance : 21074 ft
United States
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Just got back my Spark due to constant disconnect issues and an error that keeps telling me that I can only fly "30m and 100m respectively and not to fly beyond that range". DJI kindly replaced my drone with another one. I was very excited to get my drone back and in the air as you can imagine. Unfortunately, when I took off for the first time after receiving it back from DJI, it went up and down like crazy during take off. Once I was able to stabilize it, I got it up in the air and then all of a sudden strange things started to happen. First, I got an error that stated my "Downward Sensor is failing and that I should land immediately". Second, once I saw that error and tried to land, the Spark would not respond to my R/C. It just hovered there until finally it just went into RTH on it's own.  This was very scary since it was about 10 feet in the air and I felt helpless. Thirdly, that same error about not being able to fly "30m and 100m respectively and do not fly beyond that range" came back again! Ugh. I chatted with DJI Support on these issues and they advised me to downgrade the firmware. I will be doing this on the weekend in the hopes of correcting all these errors. Wish me luck.
2018-8-24
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Wolferl
First Officer
Flight distance : 22606 ft
Austria
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S.J Posted at 2018-8-24 06:31
it flies extremely smooth in SPORTS mode. More than 2 km in total in one flight with a ambient temperature above 44 degree celsius where battery temperature goes above 75 ddegree celsius... SPARK works well in extreme environment !!:)

Hi SJ,

That may be the explanation why the battery is on its way out. LiPo batteries do not like heat.
If I were you, I'd mark that battery and use that one only for short flights or practicing or so. If that cell #3 passes out, your bird falls off the sky.

Cheers,
Wolferl
2018-8-24
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S.J
Captain
Flight distance : 242979 ft
Kuwait
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Wolferl Posted at 2018-8-24 06:38
Hi SJ,

That may be the explanation why the battery is on its way out. LiPo batteries do not like heat.

Battery is not on its way out.  i have still 11 minutes of flight time n SPORTS mode which has been consistent for nearly 1 year  !!  

2018-8-24
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Datree
lvl.2
Flight distance : 21366 ft
United States
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S.J Posted at 2018-8-23 11:37
Hi Susan,
Please refer to # 30 for flight data of a previous flight with similar jumping behaviour in the beach area.

Watching the video it seems like you just waxed them floors real goood! but i am curious if you try the same thing but put some kind of dark cloth or cardboard over your shiny floors see if it still bounces around.
2018-8-24
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S.J
Captain
Flight distance : 242979 ft
Kuwait
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Datree Posted at 2018-8-24 08:17
Watching the video it seems like you just waxed them floors real goood! but i am curious if you try the same thing but put some kind of dark cloth or cardboard over your shiny floors see if it still bounces around.

It was working smoothly for 1 year until i upgraded to the latest firmware !!  maybe a coincidence
2018-8-24
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