Remote Control keeps disconnecting
652 4 2018-8-21
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Coliga
lvl.1

Netherlands
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Sorry for my bad English.

Hi,
My live video on my mobile is disconnecting and lagging really much. Sometimes if i am only 50 meters away.
I live in The Netherlands.
My mobile is Samsung Galaxy S7.

2018-8-21
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Coliga
lvl.1

Netherlands
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Sometimes after 200 meters my Dji Spark returns to the home point automatically.
2018-8-21
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DJI Natalia
Administrator

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Hi, we're sorry for the inconvenience caused. I would like to clarify, may I know if the firmware of your drone is updated to the latest version? Also, could you please try to re-link your remote controller to your aircarft? For reference, please watch the video tutorial below. Thank you.

2018-8-21
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Coliga
lvl.1

Netherlands
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DJI Natalia Posted at 2018-8-21 12:18
Hi, we're sorry for the inconvenience caused. I would like to clarify, may I know if the firmware of your drone is updated to the latest version? Also, could you please try to re-link your remote controller to your aircarft? For reference, please watch the video tutorial below. Thank you.

https://www.youtube.com/watch?v=GOi9WiS-PF8

Yes, my drone is updated to the last version.
2018-8-21
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DJI Natalia
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Coliga Posted at 2018-8-21 12:21
Yes, my drone is updated to the last version.

Hi,  Thanks for the quick reply. Have you tried to re-link your RC to your AC? If the issue persists, please let us know. Thanks.
2018-8-21
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