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Spark doesn‘t work after update
913 23 2018-8-21
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wis.mar08
lvl.1
Germany
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Hello,


my English is not the best, so forgive me if I do not write everything correctly.
I recently tried to update my Spark. There were apparently a few problems. The result is that the drone does not light up when it is switched on and the fan does not run.  A connection via WiFi or Assistant 2 is not possible. Is there any way to save the drone?


Thanks


2018-8-21
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DJI Natalia
Administrator

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Hi, Sorry to hear about this. Just to clarify, have you tried to charge your Spark?
2018-8-21
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wis.mar08
lvl.1
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Hey,

yes, the battery is fully charged and I have tested another. The Spark can be switched on. But you only hear a soft click. After a while the drone gets very warm.
2018-8-22
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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wis.mar08 Posted at 2018-8-22 02:11
Hey,

yes, the battery is fully charged and I have tested another. The Spark can be switched on. But you only hear a soft click. After a while the drone gets very warm.

Sorry for the trouble. If it is convenient for you, can you provide a short video showing the issue so that we can check it on our end? You can upload it by using google-drive or Dropbox and provide the link here. Thanks for your support.
2018-8-22
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wis.mar08
lvl.1
Germany
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Here is a video:

https://drive.google.com/open?id ... ZIh-KAdtmghCJZI2Ik8
2018-8-22
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DJI Tony
Administrator

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wis.mar08 Posted at 2018-8-22 10:46
Here is a video:

https://drive.google.com/open?id=1KD0fwK3IlHDGgZIh-KAdtmghCJZI2Ik8

Hi, sorry for the late response. May I know if you can still locate the Wi-Fi of your aircraft? If yes, try to connect your phone directly to the aircraft then check if there's an error message on the DJI GO 4 app. Thank you.
2018-8-22
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wis.mar08
lvl.1
Germany
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The drone does not send a WiFi signal. Reset of it doesen't work, too.
2018-8-22
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wis.mar08
lvl.1
Germany
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One thing: I can not chage the battery, when it is plugged in the drone. I can only charge it with my external charger. But the cable is not broken, because I can charge my RC with it. And, when I connect my drone with the Mac, I see the SD-Card in the Finder.
2018-8-22
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DJI Tony
Administrator

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wis.mar08 Posted at 2018-8-22 13:38
One thing: I can not chage the battery, when it is plugged in the drone. I can only charge it with my external charger. But the cable is not broken, because I can charge my RC with it. And, when I connect my drone with the Mac, I see the SD-Card in the Finder.

Hi, sorry for the late response. I would recommend sending the unit to our repair facility for further evaluation. Thank you for the support.
2018-8-23
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wis.mar08
lvl.1
Germany
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OK. Thank you. I will try.
2018-8-23
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S.J
Captain
Flight distance : 322454 ft
Kuwait
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wis.mar08 Posted at 2018-8-23 14:49
OK. Thank you. I will try.

The drone does not start becos ur hand is still on the AC power button while it starts !!
2018-8-23
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wis.mar08
lvl.1
Germany
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No but thanks. My finger leave the button. You can't see it in the video.
2018-8-23
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S.J
Captain
Flight distance : 322454 ft
Kuwait
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send the video again without your hands on the power button.
2018-8-23
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Joller79 DK
First Officer
Flight distance : 26447 ft
Denmark
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I think you turn it of waaay to fast, what if you let it sit dor 20-30 seconds.?
See of it as a computer, if you turn it on and off that fast everytime, the boot up ærocess os going to be fuXXX sooner or later. Let it do its thing before any other actions
2018-8-23
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wis.mar08
lvl.1
Germany
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Here is another video:

https://drive.google.com/open?id ... SUGzRj8sz5fdBh-1_tc
2018-8-27
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Jose98
lvl.1
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wis.mar08 Posted at 2018-8-27 10:01
Here is another video:

https://drive.google.com/open?id=1Amg-z-tLTV-m8SUGzRj8sz5fdBh-1_tc


I can connect my drone in the DJI Assistant 2 when running it in administrator mode
2018-8-27
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DJI Tony
Administrator

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wis.mar08 Posted at 2018-8-27 10:01
Here is another video:

https://drive.google.com/open?id=1Amg-z-tLTV-m8SUGzRj8sz5fdBh-1_tc

Hi, Sorry for the late response. If the issue will persist. Please see the address for you to reach out to our support team for further help. Please hit "Reply" in any case you need our assistance. Thank you.

support.de@dji.com
2018-8-27
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GrahamZA
lvl.1
Flight distance : 63556 ft
South Africa
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DJI Tony Posted at 2018-8-22 11:33
Hi, sorry for the late response. May I know if you can still locate the Wi-Fi of your aircraft? If yes, try to connect your phone directly to the aircraft then check if there's an error message on the DJI GO 4 app. Thank you.

Hi,

I am having the same issue, however, I can still connect via wifi and see the camera view only. No take-off or gimbal control possible. gets very hot due to the fan not spinning.

I have tried to refresh the .1000 software numerous times now with no success. It runs up to 73% then fails. I have also tried to restore it to factory settings.

Any advice?
2018-10-24
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wimherman
Second Officer
Flight distance : 208556 ft
Norway
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GrahamZA Posted at 2018-10-24 01:20
Hi,

I am having the same issue, however, I can still connect via wifi and see the camera view only. No take-off or gimbal control possible. gets very hot due to the fan not spinning.

Jupp.. make a service ticket and have it fixed by DJI ..
2018-10-24
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GrahamZA
lvl.1
Flight distance : 63556 ft
South Africa
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wimherman Posted at 2018-10-24 01:34
Jupp.. make a service ticket and have it fixed by DJI ..

It's out of the warranty period already. I would rather can it than pay all that money for something that was caused by a firmware update.
2018-10-24
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DJIJAKOB
First Officer
Flight distance : 740577 ft
  • >>>
Norway
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Seems like your drone might be bricked. Open a ticket with DJI at www.dji.com/support.
2018-10-24
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Ben Mason
Second Officer
Flight distance : 610614 ft
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United Kingdom
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Maybe i am miss-remembering but i believe this behaviour can also be linked to a short in the drone, doesn't seem like that in your case as it happened right after a firmware update. That's the trouble with out of warranty cases, even an update and you need to pay. Best case its your core board+labour, that's about 230 Euros(260 if your charged freight), worst case it might be more than the drone.
2018-10-24
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wis.mar08
lvl.1
Germany
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Sorry for the late response. The drone has already been repaired by DJI for free. The motherboard was broken. Thanks to all.
2018-10-24
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DJI Tony
Administrator

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GrahamZA Posted at 2018-10-24 01:20
Hi,

I am having the same issue, however, I can still connect via wifi and see the camera view only. No take-off or gimbal control possible. gets very hot due to the fan not spinning.

Hi, sorry for the troubles that it caused. May I know if the drone is still producing a live feed? When did you encounter this issue? Would it be possible if you can provide as well a short video regarding this concern? You can use google drive or dropbox then provide the link here. Please keep us posted. Thank you for the support.
2018-10-25
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