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Phantom 3 Pro Case. NO UPS label
316 3 2018-8-22
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AirXact
lvl.4
Flight distance : 629800 ft
United States
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I have an open case with DJI right now.  I have recieved and email with my case number but have yet to recieve the email with my UPS label to send the unit in.   The case was opened last Thursday so its been past the 24-48 hours to get my UPS label

Can you help me?
2018-8-22
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DJI Stephen
Super Moderator

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Hi there, thank you for reaching out and we're very sorry for the inconvenience. I would suggest to reach out one of our support channels by going to this link https://www.dji.com/support for you to have an assistance with it.
2018-8-22
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DJI Stephen
Super Moderator

Offline

Hi there, thank you for reaching out and we're very sorry for the inconvenience. I would suggest to reach out one of our support channels by going to this link https://www.dji.com/support for you to have an assistance with it.
2018-8-22
Use props
AirXact
lvl.4
Flight distance : 629800 ft
United States
Offline

DJI Stephen Posted at 2018-8-22 07:56
Hi there, thank you for reaching out and we're very sorry for the inconvenience. I would suggest to reach out one of our support channels by going to this link https://www.dji.com/support for you to have an assistance with it.

Stephen
I got a case number now but I cant say I understand the diagnosis.  CAS-2138207-F8X4H8  is my case number
I a cannot say I agree that I would need the replacement of a Phantom 3 Professional Gimbal Yaw-axis Video Downlink Main Board V10.   
Im no expert like you guys, but i do know that this Phantom 3 was JUST TAKEN OUT OF THE BOX FOR THE FIRST TIME.   IT HAS NEVER BEEN FLOWN.    How could the equimpant be broken?
2018-8-30
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