mattv
lvl.1
Flight distance : 1027539 ft
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Latest Update: Charles, a manager from DJI told me back in August that data analysis would not be conducted on my drone because my drone was no longer covered under warranty. My inspire 2 was about 6 months out of warranty when it fell from the sky without any collision. This same manager, Charles went on to tell me that I could have the data analysis done on the drone for an additional $65. I sent in my drone for repair, and made sure DJI knew ahead of time that I wanted the data analysis conducted. When my quote came in for repair, I paid the due amount to get the work started and waited for the repairs to be made. I contacted DJI again to make sure that they would conduct the data analysis, a DJI rep said they would check, I would receive a call back, but I never was contacted again. DJI repaired my drone, then sent it back, but no data analysis was ever conducted even though Charles said they could do it if I paid for it. I called to inform DJI about the issue, they escalated my case and came to the conclusion that their policy states that data analysis was not possible because the drone was out of warranty. Why did Charles, who is a manager give me false information? In this case, shouldn't DJI conduct the analysis even if it goes against their policy because their manager gave me wrong information? I think so, it's the right thing to do. Another manager, Jayson, went on to tell me: ”The $65 fee that we charged to the customer is for the damage assessment fee and repair service charge and aside from it, you've already paid the invoice for the repair and it means that you've agreed on the invoice we've sent.:" What a joke! DJI will not take responsibility for the malfunction with the Inspire 2 because it was 6 months out of warranty, and they won't take responsibility for their manager, Charles, giving me false information. Does that sound like a company that values their customers, especially those that spend thousands on their products? Absolutely not! DJI can't be trusted!
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