Hmmmm, coming up on 48hrs with no updates. Getting rather grumpy now, especially as people who ordered after others and myself already have their drones. Not a happy chappy at the moment.

Duncandonut Posted at 2018-8-28 20:54
Hmmmm, coming up on 48hrs with no updates. Getting rather grumpy now, especially as people who ordered after others and myself already have their drones. Not a happy chappy at the moment.

[view_image]

My status looks exacly like yours. I hope that its going to move soon. Living in Sweden.

lvK0bgqCXaWs Posted at 2018-8-27 22:55
My shipping status says shipped in windows 10 environment and pending in my DJI app. Could you have a check please? Ordernumber is 0310986890022. thanks.

Upon checking in the system, the package has been shipped, please kindly check whether you have received the tracking number later, thanks!

Ovronnaz Posted at 2018-8-28 05:19
So does anybody else have their order status been changed this week from ' Payment success ' to ' Shipped ' ? Seems to me that the first batch was shipped last week and since nothing happened. Remind me a little bit of the Mavic 1 story. I ordered the day of the announcement and received my bird only 2 months later...

Hi Ovronnaz, the shipping time might be different for various regions and countries. May I have your order number for better assistance?

poetoe Posted at 2018-8-28 08:45
I guess those who have it already have no need to be in this thread

Hi poetoe, could you tell us your order number? I'd like to check the current status and see whether we can help.

dimitristhass Posted at 2018-8-28 20:33
Can you check my order too and give a little more thrust lol
        
0303085401963

Sir, for your order, the payment time is 08-27, the estimated shipping time is about 3-5 working days, please allow us some time to update for you, thanks!

thank you
, i knew "Estimated delivery time: 3-5 working days after payment confirmation"

Hi Susan,

I PM'd you yesterday asking for an update on my orders. I ordered on launch day to the UK but not shipped yet.

Thanks,
Alex.

Yeah , mine will arrive today

DJI Susan Posted at 2018-8-28 19:49
Hi Rubenfer, I've checked your order, the package is ready for shipping. The tracking number will be available in the next 1-2 working days, we'll keep an eye on it as well.

Thanks Susan! Do you think that it could be here on Friday?

DJI Susan Posted at 2018-8-28 21:06
Upon checking in the system, the package has been shipped, please kindly check whether you have received the tracking number later, thanks!

Thank you very much!

Hi, I placed an order on the 27th (# 0499798073150) for delivery to Germany. Any chance this could be rerouted to Denmark as I am going on a holiday there on the 1st of September...?

(Of course if it even gets delivered before then there'd be no need for this...)

Hi Susan,

My order has been stuck since the 27th (Order placed on the 25th). Could you please check what is happening there?

Order number: 0460187890029

Starting to get annoyed with this.

Ordered during the announcement.

Marked as shipped on thursday but did not leave DJI until Monday.

It's been stuck at departed Schenzhen facility since and sign of it arriving in UK.

Worst part is DJI activated my care refresh on monday 27th so that's 3 days I'm missing out on and counting.

How can we get the days we have paid for added back onto refresh???

fans68308231 Posted at 2018-8-29 01:17
Starting to get annoyed with this.

Ordered during the announcement.

Good question.

fans68308231 Posted at 2018-8-29 01:17
Starting to get annoyed with this.

Ordered during the announcement.

Hi Fans,

I spoke to DHL today who are looking into what is going on. I believe Gary on the forums has already spoken to DJI regarding the Care Refresh. DJI has agreed to reset the start date to the day we get the drone. Need to call DJI myself but am in a rather sketchy signal area at the moment.

Am frustrated that people who ordered after us now have their drones. I have DJI Select so really should have been one of the first to get my drone, however I think a few of us in the UK all have our drones sat on the same pallet in a DHL distribution centre somewhere gathering dust. Not happy, not happy at all.

Duncandonut Posted at 2018-8-29 01:33
Hi Fans,

I spoke to DHL today who are looking into what is going on. I believe Gary on the forums has already spoken to DJI regarding the Care Refresh. DJI has agreed to reset the start date to the day we get the drone. Need to call DJI myself but am in a rather sketchy signal area at the moment.

Thank you for your proactive actions on this delay by DHL please keep us updated on their response.
I suspect they will blame staff shortages in the UK owing to school holidays and yet on evidence in this forum packages are moving thru DHL East Midlands to rest of Europe and I am surprised that you as a Select member your package has not arrived, and yet one UK member had his the other day - this delay puts a new slant on the phrase 'a slow boat from China'

Duncandonut Posted at 2018-8-28 20:54
Hmmmm, coming up on 48hrs with no updates. Getting rather grumpy now, especially as people who ordered after others and myself already have their drones. Not a happy chappy at the moment.

[view_image]

I am looking at the same page right now, however mine said yesterday it would arrive at my house before 10 pm and I even got a text message from DHL. After 10pm it said it's gonna arrive the next day (today), meanwhile it's still in Shenzhen according to this page. Your page doesn't even have the estimated delivery information mine has. Mine says it's gonna arrive today sometime between now an 10pm, the same as yesterday.

This is kinda unacceptable since I actually left work early yesterday because they need a signature. Am I supposed to do this the whole week now? At least don't send me text messages telling me I have to sign this today, when it isn't even out for delivery.

DJI-Flyer Posted at 2018-8-29 02:00
Thank you for your proactive actions on this delay by DHL please keep us updated on their response.
I suspect they will blame staff shortages in the UK owing to school holidays and yet on evidence in this forum packages are moving thru DHL East Midlands to rest of Europe and I am surprised that you as a Select member your package has not arrived, and yet one UK member had his the other day - this delay puts a new slant on the phrase 'a slow boat from China'

Just be thankful it's not actually on a boat - you'd be waiting weeks or months, not days!

Mine's in the same position too, no update since Monday from DHL, still shows as "3. Departed facility in..." and already 2 days into my DJI Care Refresh!!

OK, I took the Bull by the Horns and phoned DHL complaints and with a bit of perseverance, I got a positive update of sorts.
It appears that the delayed orders are all on one pallet under a different Waybill number and its showing as arriving at Leipzig Germany today from Hong Kong, it should then go to East Midlands later today arriving tonight. Then the pallet will be opened and our original Waybill numbers will become active again showing delivery thru DHL system, so maybe Thursday or Friday delivery - fingers X'd

DJI-Flyer Posted at 2018-8-29 02:53
OK, I took the Bull by the Horns and phoned DHL complaints and with a bit of perseverance, I got a positive update of sorts.
It appears that the delayed orders are all on one pallet under a different Waybill number and its showing as arriving at Leipzig Germany today from Hong Kong, it should then go to East Midlands later today arriving tonight. Then the pallet will be opened and our original Waybill numbers will become active again showing delivery thru DHL system, so maybe Thursday or Friday delivery - fingers X'd

Great work.... Sherlock hehehehheh

No Man's Drone Posted at 2018-8-28 20:36
Hey Man. I'm in Florida too. Did you sell locally or eBay?

Thinking about selling my Mavic Air Fly More Combo, 4 batteries and PolarPro Cinema Series filters.

I sold it on Facebook marketplace. I had also listed it for sale on craigslist

DJI-Flyer Posted at 2018-8-29 02:53
OK, I took the Bull by the Horns and phoned DHL complaints and with a bit of perseverance, I got a positive update of sorts.
It appears that the delayed orders are all on one pallet under a different Waybill number and its showing as arriving at Leipzig Germany today from Hong Kong, it should then go to East Midlands later today arriving tonight. Then the pallet will be opened and our original Waybill numbers will become active again showing delivery thru DHL system, so maybe Thursday or Friday delivery - fingers X'd

Outstanding. Am still waiting on DHL calling me. Guess they will tell me the same thing. Great work though and thank you.

Duncandonut & Gary Nash - thank you for that -  though now retired 31 years as a Policeman comes in handy sometimes  - let's hope I wasn't told a porky   which of course never happened to me in my police career

DJI-Flyer Posted at 2018-8-29 02:53
OK, I took the Bull by the Horns and phoned DHL complaints and with a bit of perseverance, I got a positive update of sorts.
It appears that the delayed orders are all on one pallet under a different Waybill number and its showing as arriving at Leipzig Germany today from Hong Kong, it should then go to East Midlands later today arriving tonight. Then the pallet will be opened and our original Waybill numbers will become active again showing delivery thru DHL system, so maybe Thursday or Friday delivery - fingers X'd

Good news, thanks for that. Looking at the information you all gave, mine would appear to be in the same shipment.

Wind Junkie Posted at 2018-8-29 03:52
I sold it on Facebook marketplace. I had also listed it for sale on craigslist

Alright. Thanks!

I ordered my Mavic 2 on launch day and my order still has not shipped. So disappointed, contacted customer service and apparently my order has not left the warehouse in China yet... seems like orders are not processed in turn, more like a lottery. Really disappointed with the service.

Now I have a DHL tracking number but the package is not picked up yet in Shenzhen (23:29 now in Shenzhen). Anyone knows if Shenzhen warehouse works at night? Or I need to wait until tomorrow to start the real shipping process.

Rubenfer Posted at 2018-8-29 07:30
Now I have a DHL tracking number but the package is not picked up yet in Shenzhen (23:29 now in Shenzhen). Anyone knows if Shenzhen warehouse works at night? Or I need to wait until tomorrow to start the real shipping process.

Did you get your tracking number via email? I still haven't received mine

I'll echo these Kudos... I ordered the M2 Zoom last Thursday night.... it arrived on my doorstep early Tuesday morning!  Totally blown away at the delivery speed.... and thrilled as its just in time for my vacation!

DedeMavic Posted at 2018-8-29 07:42
Did you get your tracking number via email? I still haven't received mine

Yes, now I have the tracking number in my email, but when I try to see the status the package isn't picked up yet...

djiuser_lNrWse6qEPs5 Posted at 2018-8-29 07:16
I ordered my Mavic 2 on launch day and my order still has not shipped. So disappointed, contacted customer service and apparently my order has not left the warehouse in China yet... seems like orders are not processed in turn, more like a lottery. Really disappointed with the service.

That's extremely annoying and more frustrating than others incl. myself that have shipped three days ago with no further info at DHL, I presume payment has gone thru OK? Was it ordered during launch or later in the day? Hope you get some positive news soon

DJI-Flyer Posted at 2018-8-29 07:52
That's extremely annoying and more frustrating than others incl. myself that have shipped three days ago with no further info at DHL, I presume payment has gone thru OK? Was it ordered during launch or later in the day? Hope you get some positive news soon

I ordered mine during the live event. The status changed to "shipped" yesterday (approx 24hrs a go) but I still haven't received my tracking number. Frustrating as it said delivery 3-5 working days and I'm going on holidays this Saturday... I was told I would receive it by tomorrow but that's not happening.

DedeMavic Posted at 2018-8-29 07:42
Did you get your tracking number via email? I still haven't received mine

Hi DedeMavic, I got the tracking number today morning at 10:30am zurich time.  DHL says they will deliver to my house on Friday lunch time.

hallmark007 Posted at 2018-8-24 09:55
It’s getting close Now....
[view_image]

Hi there,
Have the same information as you still at this time! Have you progressed at all?

poetoe Posted at 2018-8-29 07:59
Hi DedeMavic, I got the tracking number today morning at 10:30am zurich time.  DHL says they will deliver to my house on Friday lunch time.

I hope I'm in the same situation but just haven't received the number. Really hope I receive mine by Friday. Does your tracking number also show under "my orders" in the DJI website? Or you just received the number by email?

TheRobbo76 Posted at 2018-8-29 07:59
Hi there,
Have the same information as you still at this time! Have you progressed at all?

Yes got mine yesterday, was checking all the time but DHL seem to be slow updating but quick delivery.
Hopefully for you soon, mine took total 4 working days.

DedeMavic Posted at 2018-8-29 08:01
I hope I'm in the same situation but just haven't received the number. Really hope I receive mine by Friday. Does your tracking number also show under "my orders" in the DJI website? Or you just received the number by email?

in den dji store it also shows the tracking number right below "time of order". and then at the very bottom is a link "track order" which brings you directly to the DHL site where I was able to enter the time I want the delivery.

poetoe Posted at 2018-8-29 08:09
in den dji store it also shows the tracking number right below "time of order". and then at the very bottom is a link "track order" which brings you directly to the DHL site where I was able to enter the time I want the delivery.

again, I received an SMS from DHL telling me the tracking number and delivery day with a link to the DHL site. again, I got my "shipping" yesterday while we were chatting at around 7pm Zurich time. then nothing happened till today at 10:30am when the sms came in.

DedeMavic Posted at 2018-8-29 08:01
I hope I'm in the same situation but just haven't received the number. Really hope I receive mine by Friday. Does your tracking number also show under "my orders" in the DJI website? Or you just received the number by email?

DedeMavic, we are in the same boat. Not received any tracking number or other news yet. So annoying.