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Extract log problem
249 4 2018-8-23
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hugoleveille
lvl.3
Flight distance : 370174 ft
Canada
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Hey

Had a major drone problem today and want to extract log.

Tried itune, but since i never synced before, dji app is not showing in itune

Tried assistant on osx with drone connected but when I go in log secrion, I get a spinning wheel and logs are never loading

I really want to know what happened. Anything I could do to extract this log?
2018-8-23
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
Offline

I believe you'll find all the instruction on this site: http://www.phantomhelp.com/LogViewer/Upload/
You could also try this one: https://app.airdata.com/main?flight=last They informed me today about major improvements that I could not check yet, please report back your experience.
2018-8-23
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B1houdini
Captain
Flight distance : 790909 ft
United States
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I am surprised you did not have the DJI GO4 App in iTunes. It only takes a few minutes to sync with the computer and it makes it so easy to retrieve flight data.
Sync iPad/phone to Computer

This post has step by step to retrieve the data from iPad/phone
iPad and DJI APP
2018-8-23
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hugoleveille
lvl.3
Flight distance : 370174 ft
Canada
Offline

B1houdini Posted at 2018-8-23 17:35
I am surprised you did not have the DJI GO4 App in iTunes. It only takes a few minutes to sync with the computer and it makes it so easy to retrieve flight data.
Sync iPad/phone to Computer

Worked

Had to update itune
2018-8-23
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B1houdini
Captain
Flight distance : 790909 ft
United States
Offline

hugoleveille Posted at 2018-8-23 18:06
Worked

Had to update itune

Glad to hear it.
Hope what ever your problem was you can get it resolved.
Don't forget if you need help the guys here on forum can be a great help.
2018-8-24
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