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European DJI Orders - Shipped from Europe?
6971 18 2018-8-24
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Jose Ramos
lvl.4
Flight distance : 72825 ft
Portugal
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Hi there!

I'm thinking about ordering a DJI Mavic Pro 2, to get it before my next photo trip in the 15th September.

My question is: are orders made directly on the DJI store shipped from within Europe or are they shipped from China? Shipping from China would mean big customs fees and huge delays in my country, Portugal.

Thanks!
José
2018-8-24
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M2Wair
First Officer
Flight distance : 1192231 ft
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Ireland
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No they are shipped from Europe and all customs/Vat fees are applied on purchase from DJI store (The price you pay on store includes all fees)
2018-8-24
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Jose Ramos
lvl.4
Flight distance : 72825 ft
Portugal
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M2Wair Posted at 2018-8-24 04:43
No they are shipped from Europe and all customs/Vat fees are applied on purchase from DJI store (The price you pay on store includes all fees)

Thanks for the quick answer!

Just one more question: how does one register a business VAT number to make the purchase as a company and exclude VAT charge?
2018-8-24
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Wachtberger
Captain
Flight distance : 261509 ft
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Normally bulk shipments by air transport come from China and get customs cleared in the UK before being shipped to the individual recipients. You will not have any customs fees. Duration from order to delivery about a week if all goes well.
2018-8-24
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DJI Gamora
Administrator

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Hi, thank you for reaching DJI Forum. We feel glad about your interest in our new product. Yes if the purchase the aircraft thru our DJI online store, it should take only 3-5 business days after payment confirmation. Thank you for the continued patronage of our product. Have a safe flight always.
2018-8-24
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fansa4b18183
lvl.2
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Netherlands
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Hi

I have ordered mine on Thursday the 24th and at this moment the product still in China. I hope I will receive it next week because I'm going too on a photo trip on the 12th of September.
this is what it's showing on DHL site: Clearance processing complete at SHENZHEN - CHINA, PEOPLES REPUBLIC        SHENZHEN - CHINA, PEOPLES REPUBLIC
2018-8-30
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gnirtS
First Officer
Flight distance : 5712575 ft
United Kingdom
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They're currently all from china (but duties are paid)
2018-8-30
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El Diablo
Second Officer

Germany
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Tip: the author has been banned or deleted automatically shield
2018-8-30
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atercervus
Second Officer
Flight distance : 1084957 ft
Monaco
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From the experience - all the new products are being shipped from China, old ones sometimes come from the UK.
2018-8-30
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IgOrdure
lvl.4
Flight distance : 620696 ft
France
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Mine is coming from China to France
2018-8-30
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Wachtberger
Captain
Flight distance : 261509 ft
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fansa4b18183 Posted at 2018-8-30 07:41
Hi

I have ordered mine on Thursday the 24th and at this moment the product still in China. I hope I will receive it next week because I'm going too on a photo trip on the 12th of September.

Which date does this status have on the waybill? It means that the delivery is ready for air transport. Thereafter there will be a phase of no visible movement. Once the shipment is customs cleared in the UK and individually sent to you, there will be a notification. I would assume that you will definitely receive your parcel well before 12 September.
2018-8-30
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Rob W
Second Officer
Flight distance : 96152 ft
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Sweden
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Shipped from China to Sweden. I got mine today. I ordered my M2P during the live presentation.
2018-8-30
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DJI Tony
Administrator

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gnirtS Posted at 2018-8-30 07:46
They're currently all from china (but duties are paid)

Hi, Thanks for raising this concern, may we have the order number so that we can check the status of your order? Please hit "Reply" for me to be notified. Thank you.
2018-8-30
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R3ALSHOTZ
lvl.2
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Netherlands
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Why I can’t post my track number here?
2018-8-31
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R3ALSHOTZ
lvl.2
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Netherlands
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DJI Tony Posted at 2018-8-30 11:37
Hi, Thanks for raising this concern, may we have the order number so that we can check the status of your order? Please hit "Reply" for me to be notified. Thank you.

4681111794 This my track number..

Thank you.
2018-8-31
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fansec56e522
lvl.1
Austria
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fansa4b18183 Posted at 2018-8-30 07:41
Hi

I have ordered mine on Thursday the 24th and at this moment the product still in China. I hope I will receive it next week because I'm going too on a photo trip on the 12th of September.

Hi
Mine is also stuck in Shenzhen

Was promised 3-5 days
2018-9-2
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DJI Tony
Administrator

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R3ALSHOTZ Posted at 2018-8-31 22:33
4681111794 This my track number..

Thank you.

Hi, I was able to check your order via our system and it's on shipping status handled by our courier. I would like to ask if you manage to contact the DHL to follow up this concern? Thank you.
2018-9-3
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DJI Tony
Administrator

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fansec56e522 Posted at 2018-9-2 07:58
Hi
Mine is also stuck in Shenzhen

Hi, Sorry for the inconvenience. Please send your order number via PM so that I can check what is the status. Thank you for the support.
2018-9-3
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djiuser_fs8M3VjvyTg1
New

Spain
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I made an order last 29th March 2021 to DJI STORE from Spain. Today is 6th April and the package is "ready to ship" from 30th March 2021. I do not understand the delay of delivery in an official online store if the package is ready to ship.  I think I must be patient. They say 2-5 days from payment confirmation but it is not real
2021-4-6
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djiuser_fs8M3VjvyTg1
New

Spain
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I made an order last 29th March 2021 to DJI STORE from Spain. Today is 6th April and the package is "ready to ship" from 30th March 2021. I do not understand the delay of delivery in an official online store if the package is ready to ship.  I think I must be patient. They say 2-5 days from payment confirmation but it is not real
2021-4-6
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