Rob W
lvl.4
Flight distance : 94390 ft
Sweden
Offline
|
In my humble opinion, having DJI products from both the pro range and consumer range for over half a decade, it seems DJI is more focused to give support in time for the consumer market. That is where the majority of their customers are. We pro users pay a lot of more money for our products and often we buy a lot of DJI accessories, but we receive less support.
There seems to be no priority based on the severity of the bugs and how it affects customers from DJI. Pro users often use their drones for commercial work, and need working and safe drones, still we often see severe bugs hindering flight or functions. Pro equipment, like the CrystalSky, gets the firmware months later than iOS or Android, if at all. This spring ProRes RAW firmware was announced. A buggy firmware was released nearly half a year later, and it did not have ProRes RAW for the X5 and those who have paid for CinemaDNG and ProRes licenses, and now we need to roll back to firmware .100.
DJI, All these issues impacts your customers companies negative! I think DJI should start think more about their pro users. |
|