trying to check DJI care refresh 'remaining coverage amount' at the link below results in "too many redirections"
https://www.dji.com/service/djicare?site=brandsite&from=nav


same when clicking 'see your djicare refresh+'


https://www.dji.com/service/djic ... ndsite&from=nav

The online support comes up with the same error.

(Im trying to contact them to see why, after 3 days, my order is still just "Payment Authorised" and hasn't moved!)

Hi, Sorry for the troubles that it caused. May we have the screenshot of this issue? Did you manage to use a different browser? Please keep us posted.

Same thing for me, all day.  Internet Explorer, Edge, and Chrome.  ...all the same.  Just keeps saying too many redirects.    https://repair.dji.com/en/support/RepairTrace?from=dji_repair

This page isn’t working
repair.dji.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

Hi chrisdolese, sorry for the troubles on checking the remaining coverage amount of DJI Care Refresh Express, it should work now, please try again and keep us updated if the error persists, thank you.

DanCernese Posted at 2018-8-26 17:26
Same thing for me, all day.  Internet Explorer, Edge, and Chrome.  ...all the same.  Just keeps saying too many redirects.    https://repair.dji.com/en/support/RepairTrace?from=dji_repair

This page isn’t working

Hi Dan, we have replied your own thread https://forum.dji.com/thread-163480-1-1.html, please keep us updated there, thank you.

gnirtS Posted at 2018-8-26 14:31
The online support comes up with the same error.

(Im trying to contact them to see why, after 3 days, my order is still just "Payment Authorised" and hasn't moved!)

Hi gnirtS, sorry to read on this, I managed to get your order number via your Forum account and it is Mavic 2 Pro and Mavic 2 Fly More Kit, the payment status is normal and the estimated delivery time is 3-5 business days after the payment confirmation, please wait patiently, thank you.

DJI Mindy Posted at 2018-8-26 18:32
Hi gnirtS, sorry to read on this, I managed to get your order number via your Forum account and it is Mavic 2 Pro and Mavic 2 Fly More Kit, the payment status is normal and the estimated delivery time is 3-5 business days after the payment confirmation, please wait patiently, thank you.

Thats my question, my payment status appears stuck on "Payment Authorized" and hasn't moved to "Payment Completion" in 3.5 days now.

My previous DJI orders went to "Payment Completion" and then moved to shipping.

So my question is, is there some sort of problem for it to be stuck on just "Authorized" for so many days and hasn't moved to completion?

gnirtS Posted at 2018-8-27 01:42
Thats my question, my payment status appears stuck on "Payment Authorized" and hasn't moved to "Payment Completion" in 3.5 days now.

My previous DJI orders went to "Payment Completion" and then moved to shipping.

Please keep us updated in your own thread, we will keep following up, thank you.