Dji spark connection issue after crash
707 5 2018-8-27
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Oguzhan12
lvl.1

Turkey
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I crashed my spark into the electric wires on the street. No damages outside but it costed me a lot since the gyroscope and accelerometer were not functioning and the imu compass could not be adjusted. The repair service had it all done except for the visual pozitioning system(?) that allows spark to measure its height from the ground. Also it is swinging around a bit in the air without telling it to do so but it is ok for me. The biggest issue is that the connecttion is terrible after the crash. I cannot fly it further than 100 m without image instability. Before the crash everyhing was perfect my record was 3 km in distance which is quite impressive. But now i cannot enjoy it since it is literally losing connection just by my side. Thanks for the help.
2018-8-27
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Greg - TheHuski
Second Officer
Flight distance : 944308 ft
Australia
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DO you still have DJI Care Refresh?...  Might need to be looked at..  If Firmware doesn't help..
2018-8-27
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DJI Natalia
Administrator

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Hi, we're sorry about that. I would like to clarify, may I know where repair center did you send in your drone?  Also, may I know if beginner mode is enable to your settings?
2018-8-27
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Oguzhan12
lvl.1

Turkey
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It was a private shop. They could not be able to fix the swinging issue and they said they kept getting such similar problems with sparks. Beginner mode is off by the way.
2018-8-27
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DJI Stephen
DJI team
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Oguzhan12 Posted at 2018-8-27 03:12
It was a private shop. They could not be able to fix the swinging issue and they said they kept getting such similar problems with sparks. Beginner mode is off by the way.

Thank you for that information. If that's the case I would highly suggest to send it in to our facility for our experts to check it and diagnose as well the possible issue. You can just go to this link to start a repair process https://repair.dji.com/repair/index or reach one of our support for you to have an assistance on how to send it in just go to this link. https://www.dji.com/support
2018-8-27
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DJI Stephen
DJI team
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Oguzhan12 Posted at 2018-8-27 03:12
It was a private shop. They could not be able to fix the swinging issue and they said they kept getting such similar problems with sparks. Beginner mode is off by the way.

Thank you for that information. If that's the case I would highly suggest to send it in to our facility for our experts to check it and diagnose as well the possible issue. You can just go to this link to start a repair process https://repair.dji.com/repair/index or reach one of our support for you to have an assistance on how to send it in just go to this link. https://www.dji.com/support
2018-8-27
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