jazzyjeff
lvl.4
United States
Offline
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Hello All,
Just wanted to give you a heads up for all of your Litchi users that recently got the Crystal Sky Monitor.
As you know, the Play Store is not part of the Crystal Sky Monitor . I am sure someone will get it on there one day or even DJI might include it in a future upgrade. As of this writing, Google Play Services are not part of the Crystal Sky System. In effect you can not log into your Google Account to get your copy of the Litchi program from the Play Store. You are supposed to be able to download the Android version of Litchi for as many of the Android versions that you have via the Play Store.
Litchi instead wants you to download and install the Amazon Download App to download Litchi on the Crystal Sky. The problem is that if you are already a registered user you are out of luck as they want you to pay again for the same software again . I have never experienced this in my 35 years of computing.
Being a registered user of Litchi for Android, you would think Litchi would either send you a link to an APK file, send you the APK file or work out some way to get you a copy. I even tried to tell them to verify my ID and email address but they did not want to do this. I was a fan of Litchi and this is the first time I have dealt with them for a tech issue. If this is the way they treat their customers, it does not sound like they are a company I would want to support nor do I want to use their software.
I suspect the same will occur if you attempt to download and pay for Litchi on the Amazon App and go back to the Google Play Store on your other Android devices to get a copy. Buyer beware!
I just wanted to give you a "heads up" if you attempt to contact them for this issue as to what to expect. It's a real shame what happened to customer service across the board. Once they get your money, some of these companies will not support you as the support ends upon your purchase. It seems that Litchi falls into this category.
I hope this post helps you divert any potential problems that I experienced with Litchi.
Thanks for reading this.
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