Mike-the-cat
Second Officer
Flight distance : 22488593 ft
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Well, there are no shipments coming to Singapore so there is a grain of truth in what Mindy is saying.
Overall, I can see why DJI favours US customers. They play an active role in the forum pages, often complain but sometimes provide useful feedback that improves the product. They buy in large volumes, aren't; afraid of trying new things or in paying premium prices for them.
Posts from the US and Europe account for 90% or more of the volume on this site. So if you were running a company, who would you attend to first?
I don't quite buy the story about regulatory delays but Singapore but I will give the benefit of the doubt here and accept that some customers are just in the wrong country.
I have two suggestions I hope DJI, the progressive business will consider:
1. Charge the card as a 'hold' that is, do NOT actually take the charge UNTIL DELIVERY. This is what many large hotels do for credit card charges and is fair to customers like us in 'disadvantaged' situations. This will ease the frustration of having paid but not receiving a product. In terms of cash flow, it may not be best but I would bet that this would make the online store more popular.
2. Put up a 'which country is shipping now' site to be transparent to customers and to let crazy enthusiasts decide if they want to travel to a nearby country to get an early product. I think this will inform and also create some buzz.
DJI is a resourceful company that has succeeded because it does listen to customers. I hope you'll take my comments on.
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