BuzzinBuzzard
lvl.1
Puerto Rico
Offline
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BuzzinBuzzard Posted at 2018-8-28 17:58
With regards to replacing the remote, the tech assistant in live chat said something to the effect of 'not having separate RC available' and because I hadn't flown the bird itself after all of this, needed to ship both back. I'm just shaking my head, took a day off work to sign for this package and now it seems I may have to do this again, though I'm not going to be in the country in the coming weeks so this is getting to be an issue for a device I spent ~$1,800 on total, seems like total crap (excuse my language) to have to wait for a box to arrive from Shenzhen I'm guessing, ship the bird and controller back, wait weeks for anything to happen, then repeat taking a day off. Ugh. Frustrating. Even the email regarding all this is to take 24-48 hours. Not a happy customer ATM.
Just to keep anyone wondering in the loop if they ever have to return something like I'm doing, it's not as bad as I'd first been lead to 'guess'.
1. Emailed 12 hours after the RMA request stating that I'd be shipping the quad to a service warehouse in Cerritos, CA (I'm in California so yay!)
2. Sending boxed drone back in original box that it shipped in minus the labeling. Today received a UPS label to print out after I'm off work and send for service / replacement.
3. The form used to place in the RMA box is a tad confusing, as it has checkboxes for "Repair, Replace, Exchange, and Refund (DJI store only). Would have thought it would be at the discretion of the people in the warehouse to determine what needs to be done on a case by case basis. I chose replace because if the controller went south whos to say the same person didn't assemble the quad as well? But that leaves the question of will it be replaced with a new unit or a refurbished unit? Eh think I'm over thinking it...moving on.
So far so good, I'm happier knowing that it's heading off to a warehouse in California and not shipping all the way back to Shenzhen, China which would have been a total buzzkill. Perhaps DJI could take note that during a LiveChat or email correspondence they could communicate this in advance as it wasn't clear exactly what was going where? So anyways so far so good, crossing my fingers and hoping this gets resolved ASAP so I can get the bird up in the air, thanks. |
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