Hello,

My Mavic crashed and I have contacted the German support and there offered me 30% discount on the purchase of a new Mavic.
But The German support can't tell me the reason for the crash.

The Mavic was 100m away from me and completely loses the connection and crashes.


The whole story in German language :-)


https://www.drohnen-forum.de/ind ... e-gesucht/?pageNo=2

Before i Invest in the new Mavic, i have to know the Problem for the Crash


Best Regards

Hi,

please upload your flightrecord, so others can make up their opinion what happend.

link > http://www.phantomhelp.com/LogViewer/Upload/

cheers
JJB

JJBspark Posted at 2018-8-29 02:27
Hi,

please upload your flightrecord, so others can make up their opinion what happend.

Hello,

please Check http://www.phantomhelp.com/LogViewer/8YB15RJN395R3G4EP6S5/

Hi Onkel,

Apart from a GPS mismatch after takeoff noting strange in your log. Take off from your house roof top ??
Flying about 31 meters high, did you have visual contact all the time? If not LOS that`s mayby the reason of the connection loss.

Did it just fell out if the air? Battery inside your MP?




cheers
JJB

From what I believe to see, at the end of the flight it was flying sidewards, thus no obstacle avoidance. It might have crashed into something.

JJBspark Posted at 2018-8-29 03:04
Hi Onkel,

Apart from a GPS mismatch after takeoff noting strange in your log. Take off from your house roof top ??

Hello,

From a large terrace on a hill, with a view similar to arena and I always had visual contact.

I can only speculate that the battery has fallen out.

The fact is, I only found the battery.

last video, maybe it helps  https://drive.google.com/open?id ... Xs_fdw5DJlpe4noSBjk

second Video https://drive.google.com/open?id ... TVZxb4cfVmO-U4gQZLo

Onkel Posted at 2018-8-29 03:32
Hello,

From a large terrace on a hill, with a view similar to arena and I always had visual contact.

oke, than your GPS position is not correct, see the google earth map.
Hard to say where the drone flew at the end of this flight.

So where was this terrace ? do you have the LatLon values at takeoff?

But if you only found the battery....don`t think anyone will take away the crashed drone, but take out the batt and leave it there.

cheers
JJB

JJBspark Posted at 2018-8-29 04:54
oke, than your GPS position is not correct, see the google earth map.
Hard to say where the drone flew at the end of this flight.

Hello,

I think the drone lost the battery but how is that possible? 4 minutes and everything was ok, than The crash.


The Terrace:

Have you checked the battery if it is swollen on the inside part?

yes its swollen, but may have happened from the crash?

Onkel Posted at 2018-8-29 05:53
yes its swollen, but may have happened from the crash?

This is a potential cause for the battery to pop out during flight and would explain what has happened. Had you reported the swollen battery to DJI? What I find weird is that you didn't find any remainings of the Mavic but only the battery. They should have "landed" not too far from each other.

The German support is so bad, that's why I write in this forum.

Hier sind schon ein paar Fälle bekannt geworden wo der Akku während des Flugs angeschwollen ist und sich rausgedrückt hat...Das ist also eine mögliche Erklärung. Gerade wenn es sehr warm ist, überhitzt der Akku, bläht sich auf und drückt sich aus der Arretierung.

Wie heiß war es an diesem Tag?

Please Check



everything is possible!

Onkel Posted at 2018-8-29 05:29
Hello,

I think the drone lost the battery but how is that possible? 4 minutes and everything was ok, than The crash.

oke, language mishap. Your terrace is your home garden

Wachtberger Posted at 2018-8-29 06:06
This is a potential cause for the battery to pop out during flight and would explain what has happened. Had you reported the swollen battery to DJI? What I find weird is that you didn't find any remainings of the Mavic but only the battery. They should have "landed" not too far from each other.

I think the finder was shocked when a MP did fall out of the air!, picked it up and took it and/or throw it away!
Guess the batt landed close but was not seen by the person who took the drone.

Not all people like drones, and sure not when they fall out of the sky.

cheers
JJB

Hello,

please watch this video than i need your comments/ opinion .

The Video

The Video

https://drive.google.com/open?id=1YccC9KAGVCI3Y6vL1s7gpFbMJXszDZ6f

Sorry for double post!!

Hi Onkel, we are sorry about  the accident. Can we have your case number so that we can check the best resolution we can provide. We are here to help.

Hi Stephen,

Help sounds good :-)

#1291275   #1313197

Thanks!!!

Onkel Posted at 2018-8-29 06:22
The German support is so bad, that's why I write in this forum.

Hi Toufik, please accept our apologies for the unpleasant experience. I managed to check your Mavic Pro case using your Forum account. It shows that the Data Analysis result from the flight records you submitted is inconclusive, that's why we can't tell what happened,  we can't tell if the accident was because of a drone malfunction or a pilot error. The record ended while showing that the aircraft was still hovering without any error. Since there's no definite evidence showing that malfunction caused it, warranty service can't be provided. To further assist you, this has been escalated to our Managerial Team. We'll learn from the details for us to improve and provide more professional customer service. We'll contact you soon for the feedback. Hope you understand.

Hi Diana,

sorry, that I make you so much stress.
I am also here to help.

if you need more information, let me know.

Thanks for you help!!

Onkel Posted at 2018-8-29 15:12
Hi Diana,

sorry, that I make you so much stress.

Hi Onkel, the management will review your case and check if there are better solutions. Appreciate your patience.

am 20. August wurden Ihre Fragen schon beantwortet: "Leider konnten wir ohne das Fluggerät physisch zu haben keinen definitiven Grund festlegen. " Anders formuliert: Fragen zur Ursache und Schuld sind ungeklärt, auch wurde Ihnen das bereits mehrfach fernmündlich mitgeteilt.

Sie verwechseln eine Unfallursache mit einen Rabattangebot. 30% ist ein Preisnachlass  auf einen Mavic Pro ohne RC und Ladegerät (899€ UVP), den wir Ihnen anbieten.

Um den Kreis zu brechen befriste ich das Angebot hiermit unser Rabattangebot bis auf den 10. Septemper 2018. Bis dahin können Sie entscheiden ob Sie es annehmen. Dannach verfällt es.
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Hello Diana,

this is what I mean, now there limit the Offer and He's putting pressure on me.

Hello Toufik, I have forwarded this inquiry to the proper department. I will get back to you as soon as possible once I have the information. Thank you for your patience.

Welcome to the world of DJI support. I'm sorry for your loss. If this was a U.S. company our consumer protection laws would have shut them down years ago. I've seen others with complete flight logs showing no pilot error and the results are almost always the same...bend over while we hand you the sand. DJI could care less about what is right and what is wrong. Business ethics isn't in their vocabulary. Search for forums and you'll see what I mean...or wait for a some Yahoo to post the classics like:

1) If you can't afford a fly away you shouldn't be flying drones.

2) I've owned 3 DJI drones and have never had any problems. These guys are my favorite. I love hearing them eat crow a week later.

3) Sorry the most we can do is give you $200 off a refurbished unit that someone else had problems with.

Again, I'm sorry for your loss. It sucks to see a thousand dollars fly away and have no recourse.

CheckYourSix Posted at 2018-8-30 21:33
Welcome to the world of DJI support. I'm sorry for your loss. If this was a U.S. company our consumer protection laws would have shut them down years ago. I've seen others with complete flight logs showing no pilot error and the results are almost always the same...bend over while we hand you the sand. DJI could care less about what is right and what is wrong. Business ethics isn't in their vocabulary. Search for forums and you'll see what I mean...or wait for a some Yahoo to post the classics like:

1) If you can't afford a fly away you shouldn't be flying drones.

Hi there, all the data analysis is based on the objective logs by our professional data analysis team, we are really sorry that some accident reason cannot be figured out since the data is lost, we will provide the best offer for this situation.
May I know if you have any unpleasant experience with our customer service? Is there anything we can help? I see you posted in several threads like this.

DJI Diana Posted at 2018-8-30 09:01
Hello Toufik, I have forwarded this inquiry to the proper department. I will get back to you as soon as possible once I have the information. Thank you for your patience.

Hello Diana,

Is there any news?

Onkel Posted at 2018-9-3 06:01
Hello Diana,

Is there any news?

Hi Onkel, sorry to have kept you waiting, I checked the case that the 30% off coupon for a Mavic Pro without RC and Charger is the final resolution we could provide, hope you can consider it, thank you.

Hello Mindy,

I'm more than disappointed now   .  I was 100%  not my fault :-( !

Can not we agree on a 50% discount?

I've paid € 1200 for the Mavic and now € 600 again, that's really hard  for me.

Onkel Posted at 2018-9-4 02:39
Hello Mindy,

I'm more than disappointed now   .  I was 100%  not my fault :-( !

Hi Onkel, I have already checked your case and per DJI Mindy, it appears to be that the result of the analysis is already final, came from the team who conducted the investigation. We completely understand how you feel about the result and we are very sorry about this case is not going to be covered under warranty since there is no product malfunction found. And as a courtesy, we have offered you the 30% off discount for your next purchase that can be used on DJI Online Store. If you accept the offer, please let us know as soon as possible.  Once again, sorry for the unfortunate experience and thank you so much for your understanding.

Hi Diana,

I cant understand it and Dji there dont understand me

Can i use the Discount for the New
Mavic?

Onkel Posted at 2018-9-5 11:16
Hi Diana,

I cant understand it and Dji there dont understand me

Unfortunately, the coupon can only be used to purchase the same model you reported in the case, appreciate your understanding.