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Gimbal scratched from back
755 9 2018-8-29
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sprajtek
lvl.2
Flight distance : 1063169 ft
Czechia
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I havent flyed when I was taking these picture. It doesnt affect the nothin, just dont know why it is on a drone with a price tag around 1500$.
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2018-8-29
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Fraggboy
Second Officer
Flight distance : 65371 ft
United States
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I saw some scratches on the camera housing on mine when I removed the gimbal cover.
2018-8-29
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msinger
Captain
Flight distance : 183694 ft
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United States
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It could be from the gimbal crashing into the drone as it spins around when you power on the Mavic. It should no longer do that after updating the firmware.
2018-8-29
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FlyingFish82
Captain
Flight distance : 2719629 ft
United States
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Fraggboy Posted at 2018-8-29 09:37
I saw some scratches on the camera housing on mine when I removed the gimbal cover.

Might this be caused by the gimbal cover then ?
2018-8-29
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Fraggboy
Second Officer
Flight distance : 65371 ft
United States
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It must have been (During transport).  I did balk about it at first, but it doesn't detract from flying or taking video/photos.  It does however affect the sale value down the road.  You can't state it being in mint condition (Or add "No scratches").
2018-8-29
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ErikSwan
lvl.2
United States
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Mine had some scratches too. I'm not too worried about it, but as you guys said, not a great feeling on a brand new drone.
2018-8-29
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Andrejs
First Officer
Flight distance : 1730177 ft
Latvia
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Confirm Mine has same scratches =(
2018-8-30
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DJI Stephen
Super Moderator

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Hi there, thank you for reaching out and we're sincerely sorry for the Inconvenience that you have faced. Regarding with that please give a try to touch the scratch if feels rough, it is recommended to reach out our one of support channel for have an assistance about it and follow the aftersales policy for product issues when dealing with the case. and again sorry for the Inconvenience.
2018-9-4
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Leonn
lvl.3
Australia
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My brand new M2P had scratches just like the OP.
Seemed severe at first but after a bit of wiping with a microfibre cloth it's barely noticeable.

I'd assume DJI is going to address this in production with some foam or film over the problem area.
2018-9-4
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Kingram
First Officer
Flight distance : 84085 ft
United States
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DJI Stephen Posted at 2018-9-4 14:18
Hi there, thank you for reaching out and we're sincerely sorry for the Inconvenience that you have faced. Regarding with that please give a try to touch the scratch if feels rough, it is recommended to reach out our one of support channel for have an assistance about it and follow the aftersales policy for product issues when dealing with the case. and again sorry for the Inconvenience.

From Leonn -Id assume DJI is going to address this in production with some foam or film over the problem area ?  DJI Stephen can you inquire about this ?
2018-9-4
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