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Unable to complete firmware update
1685 9 2018-8-29
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Paul_
lvl.4
Flight distance : 4472 ft
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GO4 indicating 1.00.0000 needs to be installed. Keep getting message update failed restart equipment and try again later, reason network disconnected.

Have good connection to drone, other apps accessing WIFI with no issues.  Aircraft reports firmware 00.06.000.  Anyone with any thoughts?

Paul
2018-8-29
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DJI Stephen
DJI team
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Hi there, thank you for reaching out and we're very sorry for the Inconvenience that you have faced. Regarding that, I would suggest giving a try to update the firmware using DJI Assistant 2 in your PC you can check this video tutorial on how to do it.
2018-8-29
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Lucas775
Second Officer
Flight distance : 50642090 ft
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Maybe you should try again much later, sometimes these things happen to where you have to give it an hour or two for it to get going.
2018-8-29
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fans17820d2d
New
Flight distance : 10253 ft
United States
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Yeah I'm having the same issue just after first unboxing and setting up the Mavic 2 Pro. Just emailed DJI support about it. Really frustrating.
2018-8-29
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JoeMavicDHH
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Try to do it via DJI+Assistant+2+For+Mavic+2.0.0 on your laptop/computer. You can download the software in the service section. After installing and starting the program connect the M2 with USB C cable and proceed with update.

Ooops, Stephen was faster...
2018-8-29
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fans17820d2d
New
Flight distance : 10253 ft
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JoeMavicDHH Posted at 2018-8-29 15:37
Try to do it via DJI+Assistant+2+For+Mavic+2.0.0 on your laptop/computer. You can download the software in the service section. After installing and starting the program connect the M2 with USB C cable and proceed with update.

Ok will try now. Thanks
2018-8-29
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JoeMavicDHH
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You're welcome!

Greetz - Joe
2018-8-29
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fans17820d2d
New
Flight distance : 10253 ft
United States
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That seems to have worked Thanks for your guys' help
2018-8-29
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Paul_
lvl.4
Flight distance : 4472 ft
United States
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DJI Stephen Posted at 2018-8-29 15:33
Hi there, thank you for reaching out and we're very sorry for the Inconvenience that you have faced. Regarding that, I would suggest giving a try to update the firmware using DJI Assistant 2 in your PC you can check this video tutorial on how to do it.


That did the trick for the M2    however, the RC part was a failure. When connecting the RC it immediately goes into charging mode.

Thanks to the rest for your responses.

Paul
2018-8-29
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DJI Natalia
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fans17820d2d Posted at 2018-8-29 16:02
That seems to have worked  Thanks for your guys' help

Hi, Awesome! That's good to know that it's now working. Should you have any further concerns don't hesitate to reach us. We're here to help. Thank you and have a safe flight always.
2018-8-29
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