Rob W
Captain
Flight distance : 94390 ft
Sweden
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Matthew Dobrski Posted at 2018-9-17 14:43
Correct, Price/Performance factor is upsetting people the most. Yet, it's very easy to ignore the fact that this factor - in case of DJI product line - is among the best in industry. Another words, incredibly affordable piece of technology is capable to deliver things which a year or two ago will require 50-75K investment in equipment with similar talents. For this reason alone I'm willing to accept occasional hiccups and minor issues with Inspire 2, which I was lucky to avoid by far. Many other pilots doesn't experience them as well, but they don't bother to show up ...
I agree to most part, but I want to add a bit to it. Sure, DJI have a good hardware product line, the pricing of their products are mostly ok, while some are incredible expensive for what they are. There is not much competition out there with DJI, the other companies are so much smaller, so DJI is the best out there, but best is not equal to good at all times.
I would like to separate consumer products and professional products. I could live with it if a DJI Spark needed a firmware update or two, to get rid of small harmless bugs and add some features.
However, with professional products I expect more. I pay more for the hardware, I pay more to DJI for product development, I pay more for support. The buyers of an Inspire 2 is for the most part professional photographers or filmmakers, they buy the Inspire 2 (or what ever the professional drone is) to making a living - earn money.
That makes the drone a central cog in their investment and work. Often the drone is only a part of the total cost also, you might have invested in CrystalSkies, several camera lenses, iPad/Android tablets (due to DJI not supporting their software on both products), many spare batteries, cases, video production computers/monitors, audio equipment, software... Besides that, you probably have some other DJI drones, maybe a Mavic for carrying around, scouting or filming at difficult places. Add some batteries to that one, too.
The Inspire 2 is far from being the new kid on the block in DJI's product line. It was released in the end of 2016 if I remember correctly. So the hardware is very well know by DJI developers, as well as the software/firmware code for it. Still, 1 year after release, we get a firmware that is so buggy that DJI officially wants us not to install it, but to downgrade to a previous firmware (that is not perfect either). 2 months after release, we still don't have any information about a fix.
So, for many people trying to make a living, the most important cog in their investment and company, keeps on failing. Personally I'm waiting for a bug correction on the A3, I wait on updates for the CrystalSky (promised close to release of the buggy Inspire 2 .200 release. I wait on a fixed Inspire 2 firmware, I wait on updates on the Mavic 2 Pro for the crippled camera.
Constant incomplete firmwares not delivering, or buggy firmwares, or late firmware/software releases makes people angry, with all rights I would say. Not everyone angry is here on this forum either, but on other forums. I also think that many does not bother to say anything, they know it probably is pointless. |
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