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NEW TRANSMITTER FAULT - PLEASE SHARE
1304 0 2014-11-4
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Gobokinetic
lvl.2

United Kingdom
Offline

Sent To: sales@dji.com, sales.jp@dji.com, info.europe@dji.com, info@dji.com


F.A.O - DJI CEO, FIRMWARE & SOFTWARE CREATORS


When the new Dji Phantom 2 v-2 2.4G was released last week I was one of the first people to notify you of a firmware fault within the new upgraded transmitter (Model NDJ6) which rolls back the preinstalled factory software to a lesser version.

As a paying customer of Dji products I am therefore entitled to a satisfactory level of customer service.

I have reported this fault to you via Email & also via the platforms of social media that you use to promote your business.

As of now I have been given no support or fix to this issue and many more new users on a daily basis are experiencing the same faults with their new NDJ6 transmitters.

Here are the facts that you dismiss and ignore…

The NDJ6 transmitter was installed with software version 1.0.1.19 from your factory

After user upgrading and calibration as listed within your user manual we the end users of this product are now left with a transmitter with led faults and software down graded to version 1.0.1.12

After many messages & posted threads on the Dji website there is still no resolve to this fault.

Your staff for example DJI BLAIR & DJI SOPHIE are not trained in software development they are in fact keyboard warriors who do not pass on the information presented to them.

Here is an idea that may solve the issue we as users are experiencing

Create an update within the P2 Assistant software 3.6 with new update 1.0.1.19 which may reflash our new NDJ6 transmitter's and restore them back to their original state.

The email I received yesterday from Dji Hong Kong stated the following

We here at Dji do not really know enough about this new transmitter …………

Other end users have logged complaints and have also left threads about the same faults.

Yours truly,

Austin (UK disgruntled customer )
2014-11-4
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