Please select Into the mobile phone version | Continue to access the computer ver.
Dji Go 4 ->Editor ->Album->Photos
1633 16 2018-9-3
Uploading and Loding Picture ...(0/1)
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ZukySpark
Second Officer
Flight distance : 226066 ft
Portugal
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Hello

Dji Go 4 ->Editor ->Album->Photos are not showing the photos preview i have taken. The Videos are there.
Checking the SD card of Spark the photos are store there.
At flyght log the imagens are spoted on map

I have already uninstalled dji go 4 from my iphone 8 and installed it back but the problem presist…

It is working on all iphones?

Last Dji Go 4 app

iphone 8
2018-9-3
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dj_dread
Captain
Flight distance : 648389 ft
Romania
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try importing the photos into the Album/Editor.
check this thread: https://forum.dji.com/thread-148018-1-1.html

2018-9-3
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colise
lvl.4
Flight distance : 479964 ft
Netherlands
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I think it's a bug with version DJI GO 4.3.0 on iOS. Same on this thread: Photos don’t show in album
2018-9-3
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Bender1031
Second Officer
Flight distance : 209938 ft
United States
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I'm having the same issues.  I didn't check that other thread to see what they said, but I can eventually see the photos once I reconnect everything
2018-9-3
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ZukySpark
Second Officer
Flight distance : 226066 ft
Portugal
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Dji? Bug?           
2018-9-3
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DJI Tony
Super Moderator

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Hi, Thanks for the inquiry. Did you manage to connect the phone to the RC and AC? If you uninstall the application I'm afraid that the cache files will be deleted. Please provide your DJI GO 4 app version. Kindly keep us posted for further assistance.
2018-9-5
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jwf007
lvl.2
United States
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Funny I am having the exact same problem and I didnt do any updates or anything.
2018-9-7
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QQRUCH
Captain
Flight distance : 439190 ft
Spain
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jwf007 Posted at 2018-9-7 07:51
Funny I am having the exact same problem and I didnt do any updates or anything.

I am having the same problem!  Bug?

https://forum.dji.com/forum.php?mod=viewthread&tid=166307
2018-9-16
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DJI Tony
Super Moderator

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jwf007 Posted at 2018-9-7 07:51
Funny I am having the exact same problem and I didnt do any updates or anything.

Hi, Sorry for the troubles that it caused. I would like to ask what is the mobile device that you're using? Please keep us posted. Thank you for the support.
2018-9-16
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QQRUCH
Captain
Flight distance : 439190 ft
Spain
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DJI Tony Posted at 2018-9-16 12:24
Hi, Sorry for the troubles that it caused. I would like to ask what is the mobile device that you're using? Please keep us posted. Thank you for the support.

Hello Tony, we have answered this several times.

iPhone 7 -  (11.4.1)  DJI GO last versión 4.3.1
2018-9-18
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DJI Tony
Super Moderator

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QQRUCH Posted at 2018-9-18 08:17
Hello Tony, we have answered this several times.

iPhone 7 -  (11.4.1)  DJI GO last versión 4.3.1

Thanks for your response. Please try to check the settings below to see if the issue would persist. Keep us posted on the latest progress.

2018-9-18
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QQRUCH
Captain
Flight distance : 439190 ft
Spain
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DJI Tony Posted at 2018-9-18 11:45
Thanks for your response. Please try to check the settings below to see if the issue would persist. Keep us posted on the latest progress.

[view_image]

Thank's Tony for you response. This is for Spark?? what version of DJI GO4 is it?
2018-9-18
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colise
lvl.4
Flight distance : 479964 ft
Netherlands
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DJI Tony Posted at 2018-9-18 11:45
Thanks for your response. Please try to check the settings below to see if the issue would persist. Keep us posted on the latest progress.

[view_image]

DJI Tony, have a look at your answer #13 and my answer#14 in this thread:
https://forum.dji.com/forum.php?mod=viewthread&tid=164153&page=1#pid1571700

That is not available on Spark...
2018-9-18
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DJI Tony
Super Moderator

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colise Posted at 2018-9-18 12:03
DJI Tony, have a look at your answer #13 and my answer#14 in this thread:
https://forum.dji.com/forum.php?mod=viewthread&tid=164153&page=1#pid1571700

Hi, Thanks for your response. Please try to update your DJI GO 4 application then check this setting again. Kindly keep us posted on the latest progress.
2018-9-18
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DJI Tony
Super Moderator

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QQRUCH Posted at 2018-9-18 11:58
Thank's Tony for you response. This is for Spark?? what version of DJI GO4 is it?

Hi, Thanks for your response. Yes, you can check the application if there will be an update and it should be DJI GO 4 ver4.3.2. Please keep us posted on the latest progress. Thank you for the support.
2018-9-18
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QQRUCH
Captain
Flight distance : 439190 ft
Spain
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DJI Tony Posted at 2018-9-18 14:12
Hi, Thanks for your response. Yes, you can check the application if there will be an update and it should be DJI GO 4 ver4.3.2. Please keep us posted on the latest progress. Thank you for the support.

Hi Tony, I tested with the new DJI GO 4.3.2 and iOS 12 on iPhone7 with WIFI and OTG as well. The photo album works correctly again. I tried to access with the AC connected and the AC disconnected. In both cases visualize the photo. When not connected, request to connect to download the photo. All this is correct. The flight tests remain with the new 4.3.2

I'll keep you informed.
2018-9-19
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DJI Tony
Super Moderator

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QQRUCH Posted at 2018-9-19 09:13
Hi Tony, I tested with the new DJI GO 4.3.2 and iOS 12 on iPhone7 with WIFI and OTG as well. The photo album works correctly again. I tried to access with the AC connected and the AC disconnected. In both cases visualize the photo. When not connected, request to connect to download the photo. All this is correct. The flight tests remain with the new 4.3.2

I'll keep you informed.

Hi, Thanks for your updates. Glad the everything went well now. Please keep us posted on the latest progress. Thank you for the support.
2018-9-19
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