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Spark fly more combo remote controller serial number missing
5956 6 2018-9-3
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leostange
lvl.1
Brazil
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Hi,
I’m unable to get the remote controller serial number thru DJI Go 4 APP and thru the label in the back of the remote. There is no information in the box as well. Only the Spark SN and the flight Controller SN are available.
It’s a fly more combo Spark.
Anatel, the regulator in Brazil is asking me the remote Controller SN. Please advise.
Thanks,
Leonardo
2018-9-3
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Sparkz71
First Officer
Flight distance : 24259 ft
Australia
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The flight controller SN is the remote controller SN:



The Spark SN is different:

.

Good luck!
2018-9-4
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leostange
lvl.1
Brazil
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Thanks, but the Flight controller SN you shared is different than the RC SN in the tag on the back of your RC. My problem is that I don't have the same white tag on the back of my RC filled with the SN. My RC white tag is completely blank. And there is no RC SN info at the "About" section in DJI GO 4. Thanks!
2018-9-4
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DJI Stephen
Super Moderator
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leostange Posted at 2018-9-4 10:04
Thanks, but the Flight controller SN you shared is different than the RC SN in the tag on the back of your RC. My problem is that I don't have the same white tag on the back of my RC filled with the SN. My RC white tag is completely blank. And there is no RC SN info at the "About" section in DJI GO 4. Thanks!

Hi there, thank you for reaching out can you send me a PM of your Aircraft SN thanks!
2018-9-5
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alkaye 2
lvl.2
United States
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DJI Stephen Posted at 2018-9-5 13:46
Hi there, thank you for reaching out can you send me a PM of your Aircraft SN thanks!

I have the same issue....the tage on RC is white with no serial number.  Also...I cannot connect  or activate
2018-9-15
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DJI Tony
Administrator

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alkaye 2 Posted at 2018-9-15 11:50
I have the same issue....the tage on RC is white with no serial number.  Also...I cannot connect  or activate

Hi, Sorry for the inconvenience. I would like to ask if you encounter an error message during the activation and may we have the mobile device that you're using? Please keep us posted. Thank you for the support.
2018-9-16
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Marco Antonio Sordo Carlim
New

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my remote also dont have s/n in dji go4, illegible label.

drone and rc purchased separately
9-3 07:53
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