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"Unlock" message?
721 16 2018-9-3
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Hoomi
Second Officer
Flight distance : 231394 ft
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So, I drove about 100 miles this morning, to shoot some video for a friend that is trying to sell some of her property.

I checked the Spark last night, made sure everything was properly updated and the batteries charged. I verified I had ample available storage on my micro SD card, and that there shouldn't be any issues when I arrived at our friend's place.

So, as soon as I spun up the motors in preparation to take off, I get a large message on my app screen, informing me that there is an airport nearby, and that I must acknowledge this and unlock the message.

But, NOTHING TO CLICK TO ACKNOWLEDGE OR UNLOCK THE MESSAGE.

A message that sits smack dab in the center of the camera feed on the tablet screen. A message that prevents any interaction with the app otherwise.

I was aware of the airport this message warned me about. It's a tiny airport, without even a paved runway, that looks to serve cropdusting aircraft on a seasonal basis. There were no aircraft parked there when we drove by, and was far enough away from our friend's place, that any aircraft that MIGHT have been on approach or departure, would be above 400 feet should they just happen to pass over. We had excellent visibility this morning, which would have allowed me to see any aircraft approaching from a decent distance away.

I appreciate safety warnings. I understand that many irresponsible drone pilots disregard safety rules and notices. I don't mind getting a notice on my tablet, making sure that I know there is an airport nearby. That said, if there is going to be a warning, GIVE ME A WAY TO CLEAR IT. I drove 100 freakin' miles away to do a friend a favor, only to have my app give me the proverbial middle finger.

It makes it easier to understand why people use other apps besides the DJI Go 4 app. If I'd had one already installed on my tablet, I'd have definitely used it this morning.

I love my Spark. I'm seriously considering getting a Mavic 2. I'm not, however, happy with the Go app right now.


2018-9-3
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Prairie Chicken
Captain
Flight distance : 106526 ft
Canada
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This page might help...

https://www.dji.com/flysafe/self-unlock

I haven't seen the warning you got, but Enhanced Warning zone messages have a tiny box to check off that's hard to see, dark blue on a black background. I didn't see it the first time and found out about it on these forums. Your warning might have the same hard-to-see box.
2018-9-3
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Hoomi
Second Officer
Flight distance : 231394 ft
United States
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SO, looking at that page, I would have needed to schedule the unlock from an active internet connection first, before getting to the location to fly.

In other words, the DJI Go4 App just became a colossal PITA to use.

It should have connected to the webpage for the unlock through the 4G, but obviously did not.

I think I'll look at some of the other apps out there for flying.
2018-9-4
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Hoomi
Second Officer
Flight distance : 231394 ft
United States
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(And the really crazy thing? According to that map, I WAS IN A GREEN ZONE ANYWAY!)
2018-9-4
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H. Arif - 6IX
First Officer
Flight distance : 258061 ft
Canada
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Happened to me too, but my case was serious. I tried to take of about 30m away from an international airport which had about a flight land or take off every minute. I wanted to use gesture mode but it would automatically land. However, your case is a matter of concern as it is an illegitimate concern of the GO 4 app.
2018-9-4
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Prairie Chicken
Captain
Flight distance : 106526 ft
Canada
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Hoomi Posted at 2018-9-4 17:37
SO, looking at that page, I would have needed to schedule the unlock from an active internet connection first, before getting to the location to fly.

In other words, the DJI Go4 App just became a colossal PITA to use.

Not necessarily:

"When connected to the Internet, DJI GO and DJI GO 4 allow you to unlock Authorization Zones on-site when you take off inside of or fly into one. Unlocking lasts for 24 hours and requires just a few taps on the screen."

That won't help if you have no option to do anything, but there must be a way. Others on this forum have been able to unlock zones successfully.
2018-9-4
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Hoomi
Second Officer
Flight distance : 231394 ft
United States
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It still goes back to a poorly conceived feature in the app.

2018-9-4
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Jos A
Captain
Flight distance : 11588 ft
Netherlands
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If you are using NLD app from nolimitdronez.com you can delete NFZ of your Spark and fly everywhere, but be smart!!
2018-9-5
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droneflyer101
Second Officer
United Kingdom
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I always plan my flights in advance so have never had any of these issues. Do the right paperwork and plan correctly and all will be ok...
2018-9-5
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DJI Tony
Super Moderator

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Hi, Sorry for the troubles that it caused. If the location would be restricted with red zone on our map, unfortunately, this should be requested by our department, however, for the green and yellow zone, you should be able to fly your drone by agreeing to the notification. There should be a blue box that needs to be checked for your confirmation. Please see the address for our unlocking location. Thank you for the support.

www.dji.com/flysafe
2018-9-9
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davidmartingraf
Captain
Flight distance : 38060446 ft
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Hoomi Posted at 2018-9-4 20:21
It still goes back to a poorly conceived feature in the app.

Yeah it's strange why it does that??
2018-9-9
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driverman930
lvl.4
Flight distance : 93865 ft
United States
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how long have you had your spark? And I too been think of an upgrade to a magic 2 My rc club flys at a grassa air field and I get a warning message too yet I can delete it and fly no problem
2018-9-9
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Hoomi
Second Officer
Flight distance : 231394 ft
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DJI Tony Posted at 2018-9-9 09:02
Hi, Sorry for the troubles that it caused. If the location would be restricted with red zone on our map, unfortunately, this should be requested by our department, however, for the green and yellow zone, you should be able to fly your drone by agreeing to the notification. There should be a blue box that needs to be checked for your confirmation. Please see the address for our unlocking location. Thank you for the support.

www.dji.com/flysafe

That's the problem. First, I was in a green zone, according to the map, and there was NO blue box to click to clear the warning.

The warning locked out all other functions in the app. I still had feedback data and camera feed, but any of the controls in the app wouldn't respond, because the warning message took precedence over any other input. Without the blue box to clear the warning, everything else was stuck waiting for the warning to be cleared.

I understand why the warning needs to be there - too many irresponsible drone pilots giving the Government more reasons to further restrict the hobby. Not only does the irresponsible flying pose risks to public safety, further restrictions could potentially impact our ability to fly at all, and - of particular concern to DJI - close their business market, at least here in the US.

I just think the app update needed some better beta testing and debugging.


2018-9-9
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DJI Tony
Super Moderator

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Hoomi Posted at 2018-9-9 18:01
That's the problem. First, I was in a green zone, according to the map, and there was NO blue box to click to clear the warning.

The warning locked out all other functions in the app. I still had feedback data and camera feed, but any of the controls in the app wouldn't respond, because the warning message took precedence over any other input. Without the blue box to clear the warning, everything else was stuck waiting for the warning to be cleared.

Hi, Thanks for your response. I would like to ask if you manage to get screenshots for us to have visualization? Please let us know for further assistance.
2018-9-10
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Hoomi
Second Officer
Flight distance : 231394 ft
United States
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DJI Tony Posted at 2018-9-10 08:52
Hi, Thanks for your response. I would like to ask if you manage to get screenshots for us to have visualization? Please let us know for further assistance.

Alas, no. As I said, when the message box was on the screen, it locked out all other touchscreen functions on the tablet. Had I been using a computer, I could have used CTRL - PrtScn to copy the screen to the clipboard, but no keyboard used with the tablet while flying.
2018-9-11
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DJI Tony
Super Moderator

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Hoomi Posted at 2018-9-11 16:59
Alas, no. As I said, when the message box was on the screen, it locked out all other touchscreen functions on the tablet. Had I been using a computer, I could have used CTRL - PrtScn to copy the screen to the clipboard, but no keyboard used with the tablet while flying.

Hi, Sorry for the late response. Please see the image below if the error message is the same as below. Thank you for the response.

2018-9-12
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Hoomi
Second Officer
Flight distance : 231394 ft
United States
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That kind of message, but without any blue text or places I could tap to clear the message.
2018-9-18
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