HCL
lvl.2
Germany
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DJI Natalia Posted at 2018-9-5 07:13
Hi. Thanks for sharing this video with us. Regarding the distortion effect on the recorded videos, I will forward this to our R&D Department for further update. Should you have any question, please let us know. Thank you.
Hi DJI Natalia,
now im starting to get confused about your internal communications. First DJI Wanda posted on Sunday: "Our engineers are currently fixing this issue. Your patience will be much appreciated."
Which sounded hopeful at first.
Then Blade Strike from your enterprise support posted on mavicpilots: "Lens correction is the same as the i2 in prores, it has no lens correction. On the m2 in dlog-m or HDR you will have to correct in post. the additional processing overhead is used for the 10bit color profile / HDR processing. Both of these profiles require post so this should be to much of an issue." (I think he meant "shouldn't") But proper lens correction requieres a specific lens profile for the M2P.
Than more and more complaints came in about this issue but no further statement. Today DJI Wanda posted "Hi. Thank you for reaching DJI Forum. The videos shot in DLOG-M and HLG modes on the Mavic 2 Pro cannot be corrected for distortion in the camera but can be edited it in post-processing with the image editing software." In other words ... find your own solution.
Now you posted that you will forward this issue to your R&D departement for further update. What is true right now? For a drone that builds on camera quality i would expect that the problem and the customer reactions here would start a quite coordinated and active approach to avoid bad word of mouth for your new product and your support. Just my two cents as someone whose M2P still lies unpacked in the box and maybe goes back because of this. |
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