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Navigation System Error Check Redundancy State
2164 7 2018-9-5
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Roamingskies
Second Officer
Flight distance : 646667 ft
Australia
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Hi Everyone

Just go my brand new Mavic Pro 2 and from the get go I have been receving the error message "Cannot take off - Navigation system error check redundancy state". I have tried refreshing the firmware as well as calibrating the IMU and compass. Did I just get a dead on arrival and should I just get it replaced?

2018-9-5
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Sounds like a DOA so yep, ship it back if you have exhausted the trouble shooting already.
2018-9-5
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DJI Natalia
Administrator

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Hi. We're sorry for the inconvenience and trouble caused. May I know where did you purchase your Mavic 2 Pro? I highly suggest you send it back for replacement. Should you have any question, please let us know. Thank you.
2018-9-5
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Roamingskies
Second Officer
Flight distance : 646667 ft
Australia
Offline

DJI Natalia Posted at 2018-9-5 07:08
Hi. We're sorry for the inconvenience and trouble caused. May I know where did you purchase your Mavic 2 Pro? I highly suggest you send it back for replacement. Should you have any question, please let us know. Thank you.

I purchased it online the D1 store in Melbourne Australia
2018-9-5
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Roamingskies
Second Officer
Flight distance : 646667 ft
Australia
Offline

DJI Natalia Posted at 2018-9-5 07:08
Hi. We're sorry for the inconvenience and trouble caused. May I know where did you purchase your Mavic 2 Pro? I highly suggest you send it back for replacement. Should you have any question, please let us know. Thank you.

I got it online from the D1 store in Melbourne Australia
2018-9-5
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DJI Natalia
Administrator

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Roamingskies Posted at 2018-9-5 14:19
I purchased it online the D1 store in Melbourne Australia

I see. I highly suggest you contact them for you to send it back for replacement. Again, I do apologize for the inconvenience.
2018-9-6
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Hedsic
Second Officer
Flight distance : 478757 ft
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Most likely a hardware issue.. Probably something as simple as a cable inside that came undone or something. I would return it to where you got it for a replacement new one.
2018-9-6
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hallmark007
Captain
Flight distance : 6961037 ft
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Ireland
Online

It sounds like something wrong with GPS receiver , wouldn’t be the first time I’ve seen , it’s a tough break, hope you get sorted soon.
2018-9-6
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