Rob W
lvl.4
Flight distance : 94390 ft
Sweden
Offline
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Farnk666 Posted at 2018-9-10 17:57
Folks,
Exactly the same commentaries made by purchasers of the Inspire 1 / Pro / Raw years ago. Same issues with Matrice models as well. This is an aspect of life with DJI that has been the case for many years. In fairness the same issues affect other manufacturers as well. Your frustrations are noted, but realise that DJI has and will always will have a single performance indicator that matters - Sales.
I've been around since the first Naza's, building F450's, so I've seen the growth of DJI, their marketing, decisions and changes. I've own nearly all models they have released. I know all about operating and mitigating risks with my drones, as well as testing. I've been in the DJI beta team that they have now closed, and I work at a software company.
I understand that DJI's pockets are deep, having customers complaining won't affect them much, they will still sell. I've seen a lot of companies over the years, from small startups to worldwide huge companies. I've seen companies with top notch support, and I've seen small companies trying to sell their product to the world and fail due to bugs, having to close after the fail.
Bugs will always exists in software/firmware, due to so many reasons I could spill page after page here. But the thing is that most companies do things quickly to mitigate it. The larger companies seldom says why it is buggy, but often a fix comes soon. If the company I worked at would behave as DJI does, we would be out of business. Customer care is important. Customers understands bugs will come but they rely on us to notice them, and try to fix them quickly as they emerge. It definitely won't take months for bug fixes or years for common feature implementations.
The issues DJI have are severe, constant bugs all over their products lines. Slow remediation. Their products demanding firmware upgrades (even upgrades to buggy firmware), and products relying on certain firmware versions between themselves. Downgrading is often tricky, to the point I had support giving up on my Inspire 2, telling me to send it in.
And one more thing. We pilots need to be able to present drones that are as safe as they could ever be. It is up to us to fly safe, do checks of the aircrafts before flight, maintenance etc. But we do not construct the drone ourselves, we don't program the firmware of the craft or make the software. When DJI fails, our crafts might not be safe to fly - even if we do maintenance and inspections before flight. If an accident happens...
We customers can be quiet, or we can speak up. If we are quiet - we are not heard. If enough of us say something - we might be heard. |
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