Pilot error is the majority of the blame.  Contributing factors include not being advised Precision Landing isn’t installed.  After 2 years of being used to having this...and it working so well...I relied on it when getting the Mavic 2 Zoom.  Crashed on Landing, bent camera...must be repaired.

I'm really sorry hear that. I would suggest you contact our support team to start up a case: (https://www.dji.com/support?site=brandsite&from=nav). We have the professional data analysis team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided, thank you for your support.

DJI Paladin Posted at 2018-9-7 02:10
I'm really sorry hear that. I would suggest you contact our support team to start up a case: (https://www.dji.com/support?site=brandsite&from=nav). We have the professional data analysis team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided, thank you for your support.

Thank you..uploading information now.

fansb35e09e6 Posted at 2018-9-7 06:38
Thank you..uploading information now.

You're welcome. You can provide your case number here in case you need further assistance. Thanks!

DJI Paladin Posted at 2018-9-7 06:40
You're welcome. You can provide your case number here in case you need further assistance. Thanks!

CAS-2203400-G7D5X7

Thank you.

fansb35e09e6 Posted at 2018-9-7 06:44
CAS-2203400-G7D5X7

Thank you.

No problem. Let me know if you have question about the case.

Good luck.  I hope they help you.  I'm guessing they'll come back to you with "pilot error".

End of week one at DJI Service Center, expected better response time for case:

CAS-2203400-G7D5X7

Are there cameras available for replacement?

Nobody should ever depend on precision landing whether you have it or not, you should always be alert to taking over any landing , manually or auto.

Sorry to read that but You shouldn’t just put the remote aside and go by your business as the drone is flying and landing by itself without anyone keeping an eye.
I’m sure that DJI will put this as pilot error, because you are not supposed to do that I think.

Fly safely all
Alex

You have to fly and land on your own.  It is good practice.  Time is wasted if not. You learn so much flying back and landing on your own.  It is critical.

hallmark007 Posted at 2018-9-14 15:23
Nobody should ever depend on precision landing whether you have it or not, you should always be alert to taking over any landing , manually or auto.

^ ^ ^
THAT

Randy

Results in.  Pilot Error, $240 damage to camera, 2 hours to repair / test at $65 per hour...3-5 more business days before shipping...so likely a 2-3 week time frame for repairs here near its product launch date.

fansb35e09e6 Posted at 2018-9-18 13:54
Results in.  Pilot Error, $240 damage to camera, 2 hours to repair / test at $65 per hour...3-5 more business days before shipping...so likely a 2-3 week time frame for repairs here near its product launch date.

Tuff break, particularly with a new drone, hopefully put it down to experience and hopefully your back in the air soon.
Good Luck.

Why are you hands off relying on something?  No matter how "good" precision landing is or was it can fail.  You always have a hand ready to take over instantly should it go wrong.  Very little sympathy here.

Please, never buy a Tesla