hallmark007
Captain
Flight distance : 9827923 ft
Ireland
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JoeMavicDHH Posted at 2018-9-9 05:17
Sometimes I wonder, how people sharing the same exciting hobby, act like little, hostile children on a playground when it comes to different opinions. I think this forum shouldn't be the place to insult other users. To be honest, I'm also really disappointed with DJI's behaviour. I'm one of the 'victims' who suffered from not being able to use the Care Coupon after purchase and I hoped DJI could be so flexible to allow that, but they are not. OK, I know it's me not following the rules in the first place. Secondly I got a birthday coupon thru DJI Select. So far so good. But where is the sense in that if it's only valid for old stuff. I own a MP and a MPP with all the fly more stuff. I would have bought a M2Zoom - not possible. I think DJI should really think over their customer relation and not only focusing on selling stuff with flowery promises. Critical post should, no must be possible if DJI fails. At last it's us, supporting users, paying their salaries! And for that I'd recommend us staying united and not spending valuable flight time in offending each other
I didn't even mention my disappointment, regarding my CrystalSky "Brickware" I own. Even if they fix the compatibility firmeware-wise, I will be forced to buy another mount, because they couldn't help to change the mobile holders, making the "old" mount useless. At other companies, employees responsible for product developement and PR, would have lost their jobs or broomig the parking lots from now on. Not to get me wrong, I am very positive that DJI is building the finest drones on the market. The more I'm confused that they're loosing some credits in showing lack of after-sales-customer-interest.
I concur with your coupon issue, I purchased M2P couldn’t get care refresh on the day, decided I would use my select coupon when drone arrived, 50% was the deal, but when I went to purchase my coupon was refused it needed to be used at time of purchase, I tried with customer support but met with a brick wall and that was that. It’s mind boggling... |
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