EdisonW1979
Second Officer
Flight distance : 1535679 ft
Canada
Offline
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DJI-BladeStrike Posted at 2018-9-9 12:49
Using the i2 as an example you can understand that when pushing the hardware limits with certain features, encoding to certain formats, other features do become unavailable. This is due to things like thermal, memory and cpu overhead. Same happens on the i2 when encoding to prores, there's just not enough pipeline bandwidth to accomplish in-head lens correction. The i2 even has additional hardware, called the cine engine, an addition to its onboard SOC.
I'm sorry for some of the incorrect responses but please understand that when a product is new the standard support staff are also still learning the new product. Still, no excuse though.
Hello BladeStrike,
Thank you for your continued responses to my messages, it’s most appreciated!
The responses from DJI staff I was referring to do not just occur with new products such as the M2P/Z, but has been repeatedly occurring with most every other product, hence my previous statement regarding canned responses. Thankfully, one of your admins by the alias DJI Mindy did provide a coherent, well-informed response to one of my warranty policy queries, so I was thankful to see at least some DJI support staff do not use canned responses and can address customer concerns eloquently.
I do hope DJI will show more love to the Mavic 2 line than they have to the Mavic Air, which I currently own, as that drone hasn’t seen any updates to correct multiple reported issues in several months now, despite more and more reports of the same issues surfacing every day.
I am contemplating the purchase of a Mavic 2 Pro and selling my MA, but one thing that has been holding me back has been DJI’s support, or lack thereof with the Mavic Air. Your participation in these discussions has, at least partially, renewed my faith in DJI’s commitment to their products, but I’m hoping DJI will show their other, neglected products, such as the MA, some love as well. I’m sure I speak for all Mavic Air owners experiencing issues that they feel the same way!
I look forward to seeing DJI release an official LUT, and perhaps lens calibration, for the M2P, and if they’ll heed customer concerns about missing or problematic features in as little time as possible, and continue responding to customer concerns as you have in a prompt and concise manner.
Looking forward to hearing more from you and DJI on the progress of these matters!
Cheers |
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