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Poor Video quality and range
829 20 2018-9-7
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fans9def7aa7
lvl.2
United Kingdom
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I bought the Mavic 2 Zoom and it suffers from really poor range and the video is very grainy and full of noise. I have tried playing around with the settings but there is no improvement.

Also, after flying 300 or so metres in quite an open area, the video link drops and I lose the signal, does anyone know if it sounds like a manufacturing defect?

2018-9-7
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Alex B.
Captain
Flight distance : 4622680 ft

Spain
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I think the issue is with your device.
What’s your device?

Fly safe
Alex
2018-9-7
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fans9def7aa7
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United Kingdom
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Alex B. Posted at 2018-9-7 11:32
I think the issue is with your device.
What’s your device?

Mavic 2 Zoom
2018-9-7
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djiuser_HgXD5SAYaYM1
lvl.1

United States
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Mine has good video and range.  Is it the recorded video or the live feed?
2018-9-7
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Blellow
First Officer
Flight distance : 72848 ft
United States
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What phone or tablet? M2z is awesome n u should not suffer these defects.
2018-9-7
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Alex B.
Captain
Flight distance : 4622680 ft

Spain
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I mean which phone or tablet are you using to fly?
2018-9-7
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fans9def7aa7
lvl.2
United Kingdom
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I am using the IPhone X
2018-9-7
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fans9def7aa7
lvl.2
United Kingdom
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It's both the live feed and recorded video.
2018-9-7
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solen 1
lvl.2
United States
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I noticed my rc signal randomly drops sometimes. Totally random. It doesn't happen often or for very long. Going to wait for a few firmware updates to see if its corrected. He was asking what device you are using with your zoom. Tablet, apple, samsung, phone ???
2018-9-7
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solen 1
lvl.2
United States
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Sorry just read above and no way to edit on here. I phone x sorry
2018-9-7
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Our apologies for the inconvenience. Kindly provide a short video showing the issue so that I can check it on my end. You can upload it by using google-drive or Dropbox and provide the link here. Thanks for your support.
2018-9-8
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DennisMurry08
Captain
Flight distance : 5233533 ft
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There’s a whole other link about what you are experiencing ...it’s the Mavic 2 is compatible with DJI Goggles thread...pop over there and others are have the same problem...
2018-9-8
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HedgeTrimmer
Captain
United States
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fans9def7aa7 Posted at 2018-9-7 14:25
It's both the live feed and recorded video.

Video recorded on microSD card should not be effected by drops (or lost) of signal between MP2 drone and RC.  Such a problem would point to an issue with Mavic-2 drone.
2018-9-8
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fans9def7aa7
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United Kingdom
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DennisMurry08 Posted at 2018-9-8 07:51
There’s a whole other link about what you are experiencing ...it’s the Mavic 2 is compatible with DJI Goggles thread...pop over there and others are have the same problem...

The quality is poor even without the RE Goggles. That is a separate issue altogether. I am returning both the goggles and the Zoom drone.
2018-9-9
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fans9def7aa7
lvl.2
United Kingdom
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DJI Paladin Posted at 2018-9-8 04:17
Our apologies for the inconvenience. Kindly provide a short video showing the issue so that I can check it on my end. You can upload it by using google-drive or Dropbox and provide the link here. Thanks for your support.

Please see the link to the video and the picture.
Video Example of the Grainy Footage


2018-9-9
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fans50b1262a
lvl.2
Flight distance : 62 ft
Ireland
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fans9def7aa7 Posted at 2018-9-9 14:33
Please see the link to the video and the picture.
Video Example of the Grainy Footage

Hi,
At what time did you shoot this video? Do you have any filter on the camera? It may be because the light is not very good, try recording when there is sunlight and see any difference...
Also are you using wifi mode? This might be the reason for short range
2018-9-9
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fans9def7aa7
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United Kingdom
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fans50b1262a Posted at 2018-9-9 15:12
Hi,
At what time did you shoot this video? Do you have any filter on the camera? It may be because the light is not very good, try recording when there is sunlight and see any difference...
Also are you using wifi mode? This might be the reason for short range

Hi,

Thanks, I shot this at 5 pm in UK, when there was good light. No filter, and no there is no Wifi mode on Mavic 2.
2018-9-9
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DennisMurry08
Captain
Flight distance : 5233533 ft
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fans9def7aa7 Posted at 2018-9-9 14:33
Please see the link to the video and the picture.
Video Example of the Grainy Footage

You shot this in D-Cinelike....?
2018-9-9
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Alex B.
Captain
Flight distance : 4622680 ft

Spain
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It looks like you shot this in d-cinelike

Fly safe
Alex
2018-9-9
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fans9def7aa7
lvl.2
United Kingdom
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Alex B. Posted at 2018-9-9 21:11
It looks like you shot this in d-cinelike

Fly safe

Yes, I did since normal is even more grainy.
2018-9-12
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El Diablo
First Officer

Germany
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Tip: the author has been banned or deleted automatically shield
2018-9-12
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